Internet drops throughout the day

[taidoan]

My internet and wifi keeps dropping throughout the day, when it does, i go to look at the router and all the lights are flashing. Here are the network logs

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	23	0
2	ATDMA	0	0	19	0
3	ATDMA	0	0	16	0
4	ATDMA	0	0	7	0
5	ATDMA	0	0	17	0

Network Log

Time Priority Description

17/07/2023 15:07:54	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2023 15:07:54	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2023 15:07:54	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2023 15:07:49	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2023 15:07:48	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2023 15:07:48	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2023 15:07:46	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2023 15:07:46	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2023 15:07:31	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2023 15:07:31	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2023 15:06:41	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2023 15:06:15	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2023 15:06:15	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2023 15:05:25	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2023 15:05:25	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2023 15:04:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2023 15:04:35	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2023 15:04:31	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2023 15:03:30	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2023 15:03:30	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jbrennand]

Post up the two tables from the Downstream, and 2 from the Upstream, pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[taidoan]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	171000000	3.4	40	256 qam	5
2	139000000	3.9	40	256 qam	1
3	147000000	4	40	256 qam	2
4	155000000	3.5	40	256 qam	3
5	163000000	3.5	40	256 qam	4
6	179000000	3.2	40	256 qam	6
7	187000000	3	40	256 qam	7
8	195000000	2.4	40	256 qam	8
9	203000000	1.9	38	256 qam	9
10	211000000	1.4	38	256 qam	10
11	219000000	1.4	38	256 qam	11
12	227000000	0.7	40	256 qam	12
13	235000000	0.7	38	256 qam	13
14	243000000	0.2	38	256 qam	14
15	251000000	0.5	38	256 qam	15
16	259000000	0	38	256 qam	16
17	267000000	0.5	38	256 qam	17
18	275000000	-0.2	38	256 qam	18
19	283000000	0.4	40	256 qam	19
20	291000000	-0.4	38	256 qam	20
21	299000000	0.4	38	256 qam	21
22	307000000	-0.5	38	256 qam	22
23	315000000	0.2	38	256 qam	23
24	323000000	-0.5	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	2949	2776
2	Locked	40.3	4362	5228
3	Locked	40.3	68926	14310
4	Locked	40.3	26521	6324
5	Locked	40.3	2407	3039
6	Locked	40.3	4098	2673
7	Locked	40.9	4090	3654
8	Locked	40.3	3241	2188
9	Locked	38.9	2471	2712
10	Locked	38.9	2611	2682
11	Locked	38.9	2359	2292
12	Locked	40.3	2509	2531
13	Locked	38.9	2291	2301
14	Locked	38.9	3055	3841
15	Locked	38.6	3699	2210
16	Locked	38.6	3736	2450
17	Locked	38.9	2244	3655
18	Locked	38.9	2346	2540
19	Locked	40.3	1812	2398
20	Locked	38.9	2205	3049
21	Locked	38.6	1866	1229
22	Locked	38.6	1886	1951
23	Locked	38.9	1839	1415
24	Locked	38.9	1987	2342

[taidoan]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49599988	42.5	5120	64 qam	1
2	23599966	41	5120	64 qam	5
3	30100031	41	5120	64 qam	4
4	36599991	41	5120	64 qam	3
5	43099981	41	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	15	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	12	0
5	ATDMA	0

[Matthew_ML]

Hey taidoan, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

I have taken a look and I can see you've spoke to the team did they manage to get this resolved for you at all? Thanks 

[taidoan]

Hi,

I haven’t spoken to anyone, but an engineer is coming out tomorrow to have a look

[Matthew_ML]

Please can you keep us updated on how that goes please? Cheers 

[taidoan]

Engineer has been, said we had low signal coming in, he replaced some wires in the brown box outside and the connector as cable inside so fingers crossed it will all be resolved now.