People help and advice required once again with the Hub3 modem mode. After the successful resolution to my initial problem on or around 3/3/23 the Hub modem mode behaved itself and the 3rd party router TP-Link Deco S4 providing improved WiFi speed and reception to all house areas, speed typically 130Mbps recorded on the 4K Firestick speed test. Broadband speed into the property 183Mbps.
In June reduced WiFi speeds were noted via the Firestick 10-18Mbps! Internet speed to the property was not the issue this was as expected around 183Mbps download. The issue is with the Hub 3 in that although when logged into the hub it says it is in modem mode. All 4 hub ethernet ports now provide internet access and hub WiFi is off - a "hybrid" mode.
No configuration changes to the TP-Link Deco S4 and no additional WiFi devices. No changes to the Hub 3. No property power interruptions and no loss of broadband service.
When the hub is in modem mode and working correctly just port 1 provides the internet access (the TP-Link Deco S4 connects to this port) and ports 2,3 and 4 are disabled along with the hubs WiFi.
To remedy the situation I am having to cycle power 2 or 3 times to get the hub to behave correctly and everything back to normal. Unfortunately this issue is occurring more frequently and on each occasion I am having to repeatedly cycle power to the Hub3. The last occasion was Saturday 15th July and the hub behaved for less that 24 hours so I left the hub as it was and called VM support on Monday morning - oh how I wished I hadn't. The support was based in India so lots of me asking for things to be repeated log support red 08000147398 - first chap did various things his end to then tell me my hub is in modem mode! Next I'm asked to unplug the third party router from the hub, he then does other things at his end and asks me to connect my iMac to port 1 on the hub and see if I can access the internet which I am unable to. Whilst he's doing further things at his end he tells me if I upgrade my package I can get a new hub. Next we check DHCP via the iMac system preferences/network/advanced followed by the Network Utility program to undertake a ping check. Address provided "No Route to Host". The issue is outside his scope and I'm transferred to the Gadget Rescue Team and I have to repeat my issue and what his previous colleague has done. Talk about a cost to have an engineer visit the premises etc - as this department cannot solve the issue I'm to be passed to Technical Support ??
I'm listening to music for an age before "Welcome to Virgin Media" and I'm back where I started but persist in the hope the system recognises me! No it doesn't and once again I'm through to the original department once more and treated as a new issue. I clarify my previous call and are transferred to the Gadget Rescue Team for a second time. I repeat my issue and situation and quote my Support Call Ref 08000147398. The reference is validated and I am passed on to the Technical Support team once more where I enjoy more music before "Welcome to Virgin Media" - words fail me, I was on the phone for 1hr 53 minutes and achieved no resolution to the issue and ended up with no internet and with potential cost for a possible engineering visit!!!
As I no have no internet connection I power off the hub and go and make a coffee. Approximately 15 minutes later I cycle power to the hub and yes you've guessed the hub is behaving normally in modem mode and everything is good once more - for how long I cannot say.
Bottom line is 1) The hub3 in modem mode is unstable and unpredictable 2) Please don't not call VM support
