Hub 5 / Apple device issues

[kutty7]

Hi All,

I went from 1gb hub 4 to a hub 5 with 500mbps package, I changed the new hub 5 SSID to match my old hub, most devices came over without a hitch & some just needed a password re-entered.

For some reason though the 2 devices I use the most my iPhone & MacBook Air will randomly disconnect from my main router, then when I click onto it to connect it keeps asking me for the password, when im typing the password correctly sometimes it joins me to the network sometimes it doesn't. I have 2 AP as well which I use as the 2.4ghz & 5ghz channel, had them well before the hub 4 & never had a problem, now I've got the hub 5 and my apple devices struggle to connect.

is there a setting on the advanced router settings that I need to change to stop this from happening? I've also performed a network reset on both iPhone & MacBook Air but it still keeps happening.

[BillBudd]

Interesting.  A long time ago I had a HUB 3 and had that same problem.  I even had Apple support look at it and they could not assist.  In the end I bought my own router.  My MacBook would connect OK on the 2.4ghz network but was very flaky on the 5.0ghz network.  Back in the Autumn last year I got the HUB 5.  This connects well on all devices and I have ditched my own router.

[jbrennand]

See if any of these helps Apple devices...

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APPLE CONNECTION ISSUES

No connectivity on Apple kit may be a MAC filtering issue for Apple devices - see if this has the solution for you….

https://community.virginmedia.com/t5/Networking-and-WiFi/Intermittent-iPhone-Apple-MacBook-amp-HP-Pr...

After a MacOS/iOS update, it may auto turn on Automatic Proxy Discovery for all Wi-Fi networks - so turn it off in network settings as per message 7 below . In iOs go to Settings>WiFi> tap the blue”I” icon and scroll down and make sure Configure Proxy/‘ is set to off - also that Configure DNS and Configure IP are set to automatic

https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-5-macOS-Monterey/td-p/4885920

Cant connect as password is incorrect on iPhone (& Andrex)……. this sorted it…

https://community.virginmedia.com/t5/Networking-and-WiFi/Iphone-can-t-connect-to-Virgin-WIFI-Incorre...

Just moving a SIM sorted it here

https://community.virginmedia.com/t5/Networking-and-WiFi/Iphone6s-will-not-connect-to-internet-via-w...