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Broadband drops out most days

markfranklin
Tuning in

3 weeks ago

Hi all

I'd be very grateful for a bit of guidance on this one if possible.

About two weeks ago, I noticed that the broadband dropped out.  After a few minutes it came back.

Pretty much every day since, it has done the same, although now it rarely comes back automatically.  However, every time it happens, if I re-boot the Hub, the service is immediately back again and stable until the following day.

It seems to happen in the mornings.

I wondered if this may indicate an issue with the Hub box itself?

Kind regards

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2 REPLIES 2

Cardiffman282
Knows their stuff

3 weeks ago

Check for local faults on 0800 561 0061 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).
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Alex_RM
Forum Team
Forum Team

3 weeks ago

Hi markfranklin,

Thanks for posting and sorry to hear you're having some connection issues.

I've had a look at things from our side and it looks like like a technician is needed. Before I can arrange this I'll need to confirm a few details with you.

I've popped you over a private message for this.

Alex_Rm

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