POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Had a failed installation on Saturday 16th - engineers didn’t turn up. Received differing information over the phone - one agent saying the the field engineer had cancelled the install due to us living on a busy road?! and mention of a nearby tree no...
After running the Virgin Media Connect Home Scan, it gave me a 'poor' result and said we needed a pod for the identified black spot. We should be entitled to this as part of our Volt package, without needing to upgrade, but the app just keeps sending...
My WiFi signal keeps dropping out. I've done a test on my HUB and it says there is an intermittent issue. My post code area is not showing as having any issues. I keep going through the routine of turning off the HUB, checking the wires and sockets I...
Monday 11th March - I came home after work and there was a technician working outside my property presumably doing something for the neighbours VM connection. Didn't think much of it but later discovered my connection is not working. Phoned customer ...
It's about time Virgin allowed you to schedule Hub updates or just do them overnight.Two so far this week at really inopportune times.
Dear Community,I would like to say thank you to anyone involved, and a big thank you for your time spent.I had the issue investigated, and ended up with a technician who told me that I would probably need the whole cable replacement from the exchange...
I have the VM Hub 4 with two additional pods. I recently logged on to the VM Connect app to re-name a new device and in addition to the expected devices noticed two other, unknown devices connected. Screenshot attached. I then logged onto the rout...
Hi,Been having a regular no internet issues with the hub 3. Currently we have no internet since yesterday 11 am.The hub is flashing green lights (alternating between bottom green bar and the double arrow).I have done all the usual: checking the cable...
Hi everyone,I’m currently using hub 5 in router mode.I’m wondering if it would be beneficial using my own router? The WiFi definitely isn’t as capable on my router as I’ve used both before.I’m just wondering if the VR600 is more powerful? I’m a gamer...
Hi,I have recently received my Virgin Media broadband and TV but the Coax cable is way too short.I have heard that VM can supply 3M cables, is this still posisble?Thanks, Carmel
