Hi
My 75 year old mother has been sent a new router and told her landline will need to be plugged in over the next couple of months or her phones won’t work. This is very confusing for her.
Her master phone socket and slave sockets are not located in the same room as her router, so I would like to book a technician visit.
I called Virgin to arrange this but the guy on the phone was worse than useless, had no idea what I was talking about, read off the same script that was irrelevant to the situation and told me, eventually, someone would call me back that evening. Almost a week later, no call. Fobbed off as he didn’t know what to do with my call after 35 mins.
I saw on a different thread that someone was sent a link to organise a technician visit, so wondered if that was possible or whether I need to spend another 35 mins on the phone to get nowhere?
