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Mobile app not showing package

Nickypatel88
Joining in

3 weeks ago

I have recently renewed my package and now the “my virgin media app” does not show my package details on the home tab. Can anyone help?

 

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

3 weeks ago

Hi @Nickypatel88 

It can sometimes a couple of days for changes to catch up.

Have you tried using a browser instead of the app? 

https://www.virginmedia.com/my-virgin-media 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Impith
On our wavelength

3 weeks ago

Can I suggest you add your name to the existing thread called "My Virgin Media App not showing correct details"

My-Virgin-Media-App/My-Virgin-Media-App-not-showing-correct-details 

If enough people report it in a single place maybe they will accept there is an issue 😀

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Akua_A
Forum Team
Forum Team

3 weeks ago

Hi @Nickypatel88 

Welcome back to our community forums and sorry to hear you are having issues with your package in your My VM app. We can understand this is not ideal. As mentioned by @newapollo does this occur in the web link? Have you tried reinstalling the app again to see if the issue persists?

Thanks,

Akua_A
Forum Team

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