Contract Renewal through the website

[Grizz75]

Hope someone can help - My Broadband contract runs out on 10th October and usually I'll call to speak to an adviser about renewal.

This time however, I noticed when I logged into my VM account that I could renew through the website. So I picked a new product (29th September) and got my new contract emailed through (with a start date of Oct 2nd) but when I log into my account there is no mention of any new contract - Just my old one and my next bill. I tried to get help via WhatsApp all day yesterday (and into this morning) but I got nowhere unfortunately!

[Arissa_H · Accepted solution]

Hi Grizz75 👋🏼. 

Thank you for posting, welcoming you with big virtual arms onto the community forum 🤗. 

Sorry to see your new package isn't showing on your online account ☹.

What does it show if you tried signing online or through the app? 

So I can further investigate, I will have to private message you. 

Please watch out for the envelope ✉.

Thank you.