Connect app can't do modem test

[Hosay299]

Connect app can't do modem test??

[John_GS]

Good morning @Hosay299 

Thanks for posting and welcome back to the community.

Have you got an error message on the device when running the test?

Have you got a VPN on the device? If so, please remove this and this should fix it :).

[Hosay299]

Have screenshot but can not upload on tablet.

Vpn no it off as it comes as a complete security package so can not uninstall 

Worked fine before??

[Client62]

Save the screenshot as a file and insert in into the thread using the "Insert Photos" option which is the Camera icon.

[Hosay299]

But in my tablet don't not show photo icon when posting but does on a computer or mobile!!

[Hosay299]

Also the community email flag as spam in Gmail each time 

Odd why keep telling it there safe??

 

[Hosay299]

 

[Client62]

The link below runs the VM Realspeed test in a browser of the computer :

https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.

[Hosay299]

Modem/ router test is I want to work

[Client62]

You can run a diagnostic test of the VM Hub from the Hub admin menu.