POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I renewed my contract with Virgin on 27/03/24 and asked about getting a new router - ours is approx 8 years old - the superhub 2. The operator on the phone agreed ours was old and needed replacing. They said it would be sent out and I should receive ...
After months of bounced back emails to my own domain email address and multiple conversations with my email hosting company, I have discovered my virgin IP address is black listed causing the issue. Spoke to Virgin technical support for 40 minutes an...
Just had an engineer out and he's told me to order the Pods. Ring VM after a load of faffing she tells me she can't order them and I have to use the Connect app. So I've done the scan and it said I need to order one. Can I find anywhere to blooming o...
My new hub 4 arrived Today, and I've connected everything at the back, switched it on etc. The light is flashing white, which I'm aware it does while booting up. However the guide says to leave it for 30 minutes for the connection to stabilise but it...
I wrote about 2 months ago about a broken router, unfortunately I have not received appropriate help so far and I have been without the Internet for 2 months even though I have paid the bill, I am asking for a quick answer and help.
Hello!I'm a returning Virgin customer, and recently, my router (Hub 3) has started to show signs of overheating (an Orange/red light consistently on the front of the router, along with the top being warm).This comes just in time for a contract renewa...
I joined VM on 11 Mar 24. It has been 1 thing after another in the 36 days since.First of all the engineer arrived and told me he couldn’t install at the rear of my home as “ he didn’t have enough cable “ then he said that I couldn’t use my own TP Lo...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
We lost our broadband on the 23rd of March weekend, which we reported on the 24th. We had an indoor engineer on the 26th, who said the problem is outside. He changed everything inside and got it working temporarily. He told us he booked us an outside...
Howdy all hope everyone is wellSo as the Subject says i am getting a lot of buffer bloat on mt hub5Firstly Info for you- Using the 2.5 gig port (Hub5) to my10gig network port on my pc,Have performed standard checks and tests however i can not seem to...
