mobile device payment

[kingylfc]

Hi my payment has bounced today but I can't seem to find were to make a manual payment for my sons ipad device as the sim has switched to 02. 

[Ashleigh_C]

Hi there @kingylfc 

Thank you so much for your post and welcome back to the community forums, it's great to have you here.

We are so sorry that you have struggled to make a payment for your O2 SIM, it would be best to reach out directly to O2 who can advise further. You can view how to contact them online here and you can view payment information for them here. 

[kingylfc]

hi it isn't the sim it's the device plan which is under virgin finance still thanks 

[Matthew_ML]

So you mean you payment to Virgin Media, this should just come out as it did before hand that wouldn't of changed.

How did you pay it in the past? Cheers 

[kingylfc]

yes direct debit but the payment bounced yesterday for some reason and I wanna pay.it ASAP otherwise I'll get a late payment etc but I can't seem to find were to pay

[kingylfc]

virgin mobile device payment

[Matthew_ML]

You should be able to make a payment on the app or you can contact the team to do it on 0345 600 0789. Cheers