Managing Your Account - Cable - Page 423

Resolved! Threatening letters saying I owe money - I don't have a Virgin Media or Mobile account!

I received a letter a couple of months ago from Virgin media mobile Finance (signed by customer services director Rachel Barrass) saying I was a month in arrears on a payment. I rang Virgin who said I don't have an account and it's likely a scam (09/...

New Contract and Complaints

Like others it seems I having trouble giving VM more money! Odd behaviour for a business--Last week I finally decided to bring my mobile phone onto my Virgin Media account. I chose a package, filled in the online forms, and got a "Contract summary sh...

Contract Details Not Updated

Can somebody please help?Agreed a new contract with VM last week (details etc. sent to me via e-mail) - but My VM still doesn't show new contract details. Even worse - My VM provides me with an option to explore renewal options. Have attempted speaki...

Virgin. Where's my broadband order??

I placed an order on 8 sept for M350, replacing my M250. I have an order number on email. It was supposed to be activated on 11th sept. Virgin have by design made it near impossible to contact them. Will cancelling my direct debit get your attention ...

Very bad service

I recently upgraded my virgin media through the app and it created a different account. They sent new installation kit but now I can’t access new account online. I am being charged for 2 accounts. Tried calling virgin media they were of no help very ...

Can’t change account details

Hello,Please can someone advise.I have been unable to log into my on-line account.After much ado I eventually managed to speak to a lady at VM, who gave me a temporary password.However, on now gaining access to my account I am unable to change any of...

Change Phone Number

Hi - looking to update my phone number but unable to online. Can you guys PM me to enable this please.

Need to undo a mistake with my package.

Hello, I negotiated a new eighteen month contract at £59 per month from 1 August 2023 to 3 February 2025.Everything was fine until today, when my elderly father (who is a little senile), started messing on with something horse racing related at about...

How to change email address?

I am in the process of retiring an old email address which I will soon lose access to. I thought I had updated all my accounts with the new address but then after almost a week of no emails to the old account I get one from VM - "Important informatio...

Refund still outstanding two months after disconnection. VM impossible to reach by phone.

How can i get a refund from this company who robs from the poor to fill the pockets of the rich owners?

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

Forum Posts