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Forum Posts

Moving house - New contract??

Hi! I’m moving house on the 26/05 (UK) so I called today to move with my current contract. My contract ends on Dec 2023The thing is, after setting up the move, they sent me an email with a new account number, with my new address, and my contract has ...

Silvy04 by Joining in
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cant change package

Spoke with customer services today about changing my package which is now out of contract. I have full TV, Phone and Gig1 broadband - originally sold to me as I was told it was only possible to get gig1 broadband if I also take phone and TV. As I don...

Virgin emailing an old address

I recently updated my package and the contract information was sent to an old email address.My current email address has been on my Virgin Account for years and I receive my monthly bills there.Any help to to remove the old address is appreciated.Chr...

Billing Query

I have received an incorrect billing invoice and I need to send an email to someone but cannot find an address to send it toCan someone provide me with the required email addressThanks

bfcbri by Joining in
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