Hi Team I am writing to urgently address an issue regarding our account [REMOVED] with Virgin Media. We recently received an overdue letter, which has prompted significant concern within our organization. Despite numerous attempts over the past sever...
Hi John,sorry for replying to such an old thread but can you help me? I've been with VM for 13 years and my current contract ends on 23/03/24. Can you (10 confirm that what you said above still applies and i catagorically will not be moved onto a ne...
I joined in Jan, had 1 email saying welcome etc & your first bill is due 14th feb. I cannot pass security, I’ve tried 20+ times in a month. The billing date doesn’t match apparently but not sure how on earth I’m meant to guess it. They keep saying my...
I currently have a broadband, TV, telephone and mobile package (Volt) and my contract expires next month - March 2024. Recently I received an email communication from Virgin offering an exclusive re-contract deal. I clicked the provided link, logged ...
VM allow you to cancel up to 60 days before your move but then only give you 30 days to provide proof of your new address. I cannot get VM at new address so I am leaving after 20 years. The issue after cancelling by chat yesterday is the following:Ba...
I have been having issues with my 369 box since Christmas, iv reset keeping recordings and it wiped them, iv formatted the box and it tells me my storage is full even tho there’s no recordings..:Iv done a further reset this weekend and now it won’t r...
I have been trying to resolve this issue for over 4 months now, and I am utterly exhausted and mentally drained trying to deal with this. It has by far been the most appalling customer service I have ever experienced and I feel completely messed arou...
Hi,I disconnected on 8th December via online chat and was advised I owed approx £16.I later received a £85 "final bill" notification via email. When I clicked the link in the email to review the bill, after logging into my account, I was unable to se...
I’m facing issues with Virgin Media TV and internet. I signed a contract in October, expecting the service to be ready by the end of October. However, they have repeatedly delayed and changed the pre-installation dates, with my next installation date...
I’m signed up to the My Virgin Media site but whenever I log in I get the “complete your profile” page and can’t move past it. Just comes up with the same error message. I can see this has been an issue for others in the past but can’t find a solutio...
