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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21291 Views
  • 30 replies
  • 7 kudos

Billing issue

Ibe been loyal vm customer for 4 years just recently I've had small change in my financial situation that will only last to end of this month my vm bill is overdue 2 months I git a 4 day extension but thsts all can I ask for a holiday or breather per...

DISCOUNTS ENDING

Hi   could anyone adivse me i have 2 discounts one ends in august and my contract is live untill november my situation is like a lot of people i cannot aford the increase who is best to contact to sort my problem i dont want to talk to somone who is ...

septicsam by On our wavelength
  • 241 Views
  • 2 replies
  • 0 kudos

Disonection fee

Hi I had to pay 181 pounds of disconnection fee even thou I cancelled my contract because I moved to a different flat that doesn't support virgin media will I get a money back ?? 

Jay_YaRe by Joining in
  • 285 Views
  • 4 replies
  • 0 kudos

Refund not received

I left virgin months ago after a terrible renewal experience- they asked me to return their kit. Cut a long story short, I’ve returned the kit, but my Virgin account still said I owed £65, and because I didn’t want impact on my credit file for not pa...

Ordered upgrade no confirmation

i ordered an upgrade to start a new contract as mine ends soon, but since the email was set wrong in my account I've got no order confirmation and it doesn't show on the app in the orders section. Is there any way for me to confirm that this has gone...

Zyle by Joining in
  • 266 Views
  • 3 replies
  • 0 kudos