I’ve had the same exact experience too with what should be a straight forward renewal. I’ve had to make 3 calls so far to the retention team only for the order to not go through! Each time I’ve been quoted a higher price. Does seem like a scam to me....
I’ve had various problems since joining volt from sky in September. Problems include faulty 360 box that was faulty from new, inability to access sky cinema uhd, never had Netflix due to virgin providing them with a typo in the email address, etc. I...
I have received a small bill along with a suspension threat. I have never used the service as it never worked and the equipment was returned within a week of receiving. Can someone please waiver this bill from my name and please stop sending threats....
I moved house recently and can no longer access my virgin connect account. Receiving the message "Account is inactive or closed"
I've seen this issue raised before and it seems from the responses that the issue miraculously fixes itself once its been raised on here. Hoping the same works for me!When I try and login to the Sky Sports app via the VM login page I get 'An unknown...
I've just renewed my contract. Should be £42 for 18 months; first full bill is £63I spent FOUR HOURS on the phone to Virgin two months ago trying to sort this outWas told August bill would be £32.34, charged £89September I was told would be £37, c...
There doesn't seem to be a forum for this question?Recently VM was good enough to "unstick " my contract after granting me a discount.The response was, the contract was put in place and I would get a refund for the next month and a big reduction for ...
i have a long issue i will try to explain it as best as i canso the issue is. last month in July i contacted virgin media for a internet extention and the next bill that is in August i would pay double when i got paid. virgin media said to me it was ...
Hi, I am new to Virgin Media and need my area reference to create an account. Please could you let me know your area code for WF7. Thanks. PS. I've not received a welcome email or a first bill to obtain this info.
I noticed that the direct debit taken from me in Sept was £10 less than normal.I logged into my account and my contract said at the bottom "A little EXTRA, we have knocked an extra £10 of your next 15 bills " As I must be one of the longest existing...
