Bill Increase
My bill has gone up whilst I am in the middle of my contract. it was £44 now paying £47.87 i cant afford that i dont work I'm on benefits please some help me
Forum Posts
Order not showing
On 19th March I submitted an order to add on O2 SIM and to upgrade to Volt 1gb. I called customer service today to advise I hadn’t received a sim and my account didn’t show any pending orders. They advised it hadn’t gone through and there was no reco...
No Netflix after house move
Moved property last week. Services disconnected and reconnected at new property but email received from Netflix saying I needed to update my payment method. After a quick google it seems this is pretty common and people have been waiting some time! I...
Contract renewal
So I have been out of contract for several months and have tried on a few occasions to have a discussion about renewal. This is a confusing and soul destroying process both because of the difficulty in actually getting to speak to someone and because...
FAKE E MAIL
Received this e mail today, is it fake, real or phishing........Hello David,It looks like your contract's ending soon. As a thanks for being a Virgin Media customer, we’re giving you an exclusive price when you renew. You can browse, work, stream, an...
End of contract help?
Rang up to terminate at end of contract yesterday 2/4/24 end of contract being 27/4/24 told even though im paying £55 atm I’m going to have to pay £172 and wait for a partial refund??? I’ve rang up this morning to be told I’m getting a termination fe...
Need Help, Virgin Media Customer Service has completely messed up my renewal package.
I need some help please does anyone know who I can talk to at Virgin Media as I don't know what to do.I have been with Virgin Media probably since 2010..maybe even before that ive lost track...a long time now.I was recently on a package for £85pm and...
I don't have a netflix account but i get charged for it, WHY????
I have recently been charged for Netflix through VM even though I do not have an account with Netflix. How is this possible?I have been in contact with VM and VM basically told me that is was my fault for letting people click into the Netflix app on ...
Netflix Scam
SCAMMERS! SCAMMERS! What is going on with this company? How can a company of this size act this way? Could you tell me what's going on? Does Sir Richard Branson need more money than ever?My experience with Virgin Media has been a nightmare, every mon...
Resolved! Red light on hub
The red light on hub is on all the time . I have tried rebooting but still the same . It is not in sunlight and appears to be working ok as no issues were found when tested. Is there anyway I can speak to a person ?. I phoned 150 and was told a link ...
