Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

Cant get incorrect address changed

The postal address on my virgin media account has never been correct (the house number and post code are wrong).  I tried with no success to change it when I signed up in 2012 but nothing I could do would get them to correct it, not a problem as the ...

Cancelled my installation but apparently not

Hi.Recently (about 3 weeks ago) I have cancelled my installation of virgin media broadband, as the landlord did not gave me the permission to do so. Anyway, I was told and I had called their installation team (it was pain in the ... To get to them) a...

Lok1995 by Joining in
  • 7 replies
  • 0 kudos

Bill is paid but still says overdue

Bill is paid but is still saying overdue pay now I'm getting pressure from thinking my account will be stopped.  I have screenshots of it saying Bill paid this is worrying and I see this has happened to many other subscribers.  Please fix this issue 

Amazon Vouchers

Seems a recurring theme this. Virgin tempt you to switch providers with Amazon voucher offers but after the qualification period you hear nothing, they are very difficult to make contact with or raise a complaint to and their chat service is as good ...

Swifty65 by Joining in
  • 3 replies
  • 0 kudos

Contract error after moving

Hi allLooking for some help as i cannot get through on phone.i recently moved house and took my VM service with me, just BB with no changes to services.i have been billed for two months of BB and charged a moving fee, also, i have been given a new 18...