Hello, we received a quick start package as recommended by virgin media when we entered our address. An engineer was not assigned to install one so we assumed everything we needed was in the box, we received the box yesterday and are disappointed to...
When I moved house, my contract was renewed and now I feel deceived because I did not approve it. Also, I was not allowed to cancel while moving and I waited for 3 months for the internet to be connected. Now I get an email saying my bill is now £51....
I moved house in August, normally my contract have ended this month, so they did not allow me to cancel while I was moving, they said that I would have to pay money if I canceled, this week I received an e-mail that my bill, which was £24, would now...
I'm leaving this weekend and they just called me to say that they can't guarantee at what time on Sunday my connection will go down as it automated. They said if it goes down and I still need it I can ring up and they can reconnect me, but as its a b...
So, first off, I want to say that I've already canceled my Direct Debit and am Never using it again due to this issue and an issue where the site keeps saying I've used up all my chances to change the date of the D/D, when I've never done so before.T...
Hi! Please help! Set up a new contract today only to have homework’s added for an extra £9.99 a month! I didn’t want this added to my bill and would like it removed. I’ve tried calling and been hung up on and left on hold twice for at least 20mins ea...
Hi, I want to add sky sports hd to my package but my email address is linked to my old and not new account. Can you link my email address to correct account please ?
My contract is shortly coming to an end, I was going to cancel but decided to check my deals on My Virgin Media App and accepted a new 18 month contract. Got a confirmation email with an order number and activation date of 27th March. This date has n...
Hi we are missing a Credit on my Account for £35 , I’ve rang up twice and used the chat bot, but still the Credit has been applied to our Account, this is VERY VERY ANNOYING…..Please can you help.
Hi all.I called a month or so ago asking how much notice we'd need to give when moving Virgin to our new build house, and was told usually just 10 to 14 days, so, I called today to arrange a date.First twice I got thru to a foreign based call centre,...
