Managing Your Account - Cable - Page 33

Contact Phone Number Wrong

Good afternoon,I have an issue that my account contact telephone number is wrong and cannot be changed. I have tried to update through the app and website several times and I have even been through the live chat. The contact number on my account is s...

Incorrect £130 Charge for Equipment Return

I've received a notification from Virgin Media informing me of a forthcoming £130 charge for non-return of equipment, despite having returned it promptly to the nearest Yodel collection center. I have verifiable proof of return. How can I prevent thi...

Online Contract Renewal

Morning everyone,Same to most of recent posts, my 18 month contract is coming to an end on 2 May 2024 and I was notified by Virgin Media to this fact. So on April 19, I went online, signed in and chose the service I wanted for the next 18 months into...

need back dated bills from 2020 and 2021

Is it possible to have the bills from 2020 and 2021. Ive quiet a few and need the pdf versions. For my own personal viewing.Can anyone tell how i find them?

Forgot email not working

I’ve Never been able to access My virgin media account And tried to do forget email and I put Correct details in and it says this We haven't been able to find your details with the information you have provided. I want to be access my virgin media ac...

Desperate for help - countless interactions with CS and still no closer to resolution!

Not really sure where to begin with this, going to copy and paste my complaint made from 1st April (that there seems to be no evidence of in my account, glad I backed it up myself).On 16/02/24 I contacted the support team via WhatsApp to set up a new...

My new agreed Virgin Media Contract not Honoured

My 18 month contract was coming to an end on 21 April 2024 and I was notified by Virgin Media to this fact. So on March 28, I went online, signed in and chose the set-up I wanted for the next 18 months into 2025. This lowered my monthly bill for the ...

Homework’s

Hello. I added sky sports to my account, and for some reason virgin homeworks has also been added on without my permission. I’ve been on with the virtual chat guys to remove homeworks. They confirmed it would be removed from my package and I wouldn’t...

Resolved! Cancelled and returned VM hub now getting text and emails say you going to charge

Hi,I left VM and my disconnection was on the 8th of April 2024.I returned the Hub on the 15th April and according to Yodel tracking VM got it back on 24th April 2024 at 9.03pm.Today 29th April I get a text and email saying you going to charge me £40 ...

wish to cancel my NETFLIX subscription with VM

hi,is it possible to cancel netflix on-line or do i have to go through customer services nightmare ?.thanks

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Forum Posts

Contact Phone Number Wrong

Incorrect £130 Charge for Equipment Return

Online Contract Renewal

need back dated bills from 2020 and 2021

Forgot email not working

Desperate for help - countless interactions with CS and still no closer to resolution!

My new agreed Virgin Media Contract not Honoured

Homework’s

Resolved! Cancelled and returned VM hub now getting text and emails say you going to charge

wish to cancel my NETFLIX subscription with VM

Unable to login as registered email address is no ...

Virgin not honouring contract price

Problem with renewal

Contact via phone

New Contract cancelled by Virgin Media