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Forum Posts

How to switch to E-billing

Been trying for months to switch from paper to e-billing via my online account with no success. Looked on this forum and seen that lots of others have had the same problem. Even tried to call customer support and couldn’t speak to a human who could f...

vshuker by Joining in
  • 171 Views
  • 1 replies
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Switching Issue

I have had Virgin Broadband installed for just 2 days. Today Sky have told me there’s a problem with Switching and that my Sky broadband will remain in place. Looks like I’m getting billed by 2 companies if this isn’t resolved 

Cancelling Virgin Media

Be very careful if you wish to cancel your Virgin Media contract. I did so by phone and, surprisingly they have no record of it and want to charge me for the remainder of a 16 month contract. As I was unable to find any online facility as to how to d...

Recontract Nightmare

My contract ends on the 14th Nov. I called VM to speak about deals. I was put through to the retention team. They offer3d me a deal, which I accepted. I recieved a confirmation email with a price that was £21 more expensive. I then recieved a text, t...

Shocking price increase

Got 250mb and a phoneline I don't use , less than 3 months left on my contract , August bill was £30 ,this month's £41 , next month and till my contract ends £50 .because I've lost 2 so called loyalty discounts I can get 1gig full fibre elsewhere for...

flipflop by On our wavelength
  • 275 Views
  • 5 replies
  • 0 kudos

No contract or email contact

The only correspondence I seem to have from Virgin is the text messages that confirmed my internet set up and links to download my pre contract details. I have nothing via post or email and can’t set up a virgin account without the details on my cont...

annali by Joining in
  • 199 Views
  • 1 replies
  • 1 kudos
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