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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Out of contract retentions nightmare

Yay my contract is finally up so I decided that I would jump ship to hyperopic who are making their way down our street.I contacted retentions who despite me telling them that I did not use the TV or landline and that only the internet was only wante...

kayakmoose by On our wavelength
  • 2 replies
  • 0 kudos

Late payment on credit

Hi good afternoon I have a query with a late payment fee being charged to my account when online on the app it’s stated I paid my £74.50 march-April bill ? im super stressed as trying to go through a remortgage in the next couple of months & this has...


Charged for delivery of replacement hub

Can anyone help I’ve had a charge of £5 for delivery or replacement hun which was offered as other was faulty but was told nothing about being charged delivery ,, tried phoning but was told I was supposed to be told by agent but I wasn’t and she said...

Resolved! why services still live???

Just want let you know legal proceedings started worst company lack of training! Never again or recommend virgin media only good at increasing prices every 6 month and rip off peoples.  

skarpass by Tuning in
  • 8 replies
  • 0 kudos

Amazon voucher

Hi, I joined up for the virgin trial in my area but haven’t received any communications about the Amazon voucher I am suppose to be receiving.Please can you advise how I get this. Thanks

Incorrect email

Ive recently changed packages with VM (TV & Broadband) and it now includes Netflix.  I have had an activation email from VM, but the email address contained in the email activation code for Netflix is incorrect.  I cant set up my Netflix account with...

Val99 by Joining in
  • 8 replies
  • 0 kudos

Resolved! Account cannot log in

Hi recently I moved houses from Nottingham back to my parental home then to London for my new job, as a result I cancelled my virgin media contract. And upon moving to London started a new contract - with a new account.I cannot log in to my new accou...