Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Yay my contract is finally up so I decided that I would jump ship to hyperopic who are making their way down our street.I contacted retentions who despite me telling them that I did not use the TV or landline and that only the internet was only wante...
Hi good afternoon I have a query with a late payment fee being charged to my account when online on the app it’s stated I paid my £74.50 march-April bill ? im super stressed as trying to go through a remortgage in the next couple of months & this has...
if I cancel my VM sim (O2) contract will it affect my broadband paymentsThe reason is the O2 sim connection in my area is about 0.5Mb down & 0.3mb up.With constant dropping of signalI have a medical problem that need the use of a phone, and for over...
Can anyone help I’ve had a charge of £5 for delivery or replacement hun which was offered as other was faulty but was told nothing about being charged delivery ,, tried phoning but was told I was supposed to be told by agent but I wasn’t and she said...
Hello, I am looking for some help please.I have already given contract cancellation notice to Virgin with the contract ending 28/05/23 about 11 days from now.My new supplier has contacted me and is now slipping their install dates and will not be rea...
Hello, I have recently got a new package with Virgin Media and organised an install etc. The only issue is, I have put down the wrong address on my account, is their a best way to rectify this?Thanks,
Just want let you know legal proceedings started worst company lack of training! Never again or recommend virgin media only good at increasing prices every 6 month and rip off peoples.
Hi, I joined up for the virgin trial in my area but haven’t received any communications about the Amazon voucher I am suppose to be receiving.Please can you advise how I get this. Thanks
Ive recently changed packages with VM (TV & Broadband) and it now includes Netflix. I have had an activation email from VM, but the email address contained in the email activation code for Netflix is incorrect. I cant set up my Netflix account with...
Hi recently I moved houses from Nottingham back to my parental home then to London for my new job, as a result I cancelled my virgin media contract. And upon moving to London started a new contract - with a new account.I cannot log in to my new accou...
