Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hiya basically I put in a order for Full Fibre package and only noticed I put a typeo in the email address, Luckly I was able to create a new email address for the typo account, but reached out to live to chat to get it changed to my original, But ju...
every time I change to paper billing on my account, it changes back to ebilling. Why?I need an original paper bill for proof of address & change of name, a printed pdf will not count.
So the 4th March I gave Virmin media my 30 days notice and agreed I would get charged 1 month and then on the 4th April get charged £4.50 for the extra couple days out contract. To my surprise I sign in on app and they trying to charge me from the 4t...
I renewed my broadband package in November 2023, via web chat. During the chat I asked about annual price rises and the agent said if I recontracted that day they wouldn't apply to me. I thought this was a good deal, so I checked, twice, with the age...
Hi there. I recently was offered a new 18 month contract from the retention team on 27/03. The documents were sent to me via text and email. I approved them on 28/03. I was then expecting some form of confirmation of the change, but didn't receive an...
Hi I’m the past I had a contract with virgin media ,I closed and I thought all good ,but I ended up with a 23£ default on my credit file and I’m just really disappointed I just want to end this matter pay that money or anything what we can do.help m...
I called virgin and renewed my contract on 29th March and received the pre-contract email on the same day but received no further correspondence and I don't know what's happening. This is the second time that I've been through this process and I'm ge...
So I'm new on the forum.. I have been with VM since September 2023 and from day 1 I had issues. Unsolicited changes in my contract, Installation issues, and my favorite... Incorrect Billing. VM decided to send me a new contract via a welcome email wi...
Hi Good Folks,Due to High Costs of my Energy Bills and I'm due to move home because of Ill Health when Council finds me a 2 bed Flat from this house. Can I downgrade from 500Mb to 250Mb. Thanks.
Someone has changed my contract, stuck loads of extras on to it and put my bill up and took £116 from my bank without any contact from me. I've been on the line with them for hours so far going over the same thing, they said i contacted them on the...
