Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsReturn Equipment Issue I am trying to post a thread on this forum but I can't see how to do it. I moved house over 2 months ago, returned equipment, provided my new address where I am unable to access VM broadband and now...Cannot login to Virgin Account still after a week Hi, I’ve been dealing with this issue for over a week now, and it’s clearly related to the new ID merge between Virgin Media and O2. As it stands, I can’t access my Virgin Media account at all, mean...Can’t enter a “valid” email address on sign in When I try to sign in to my Virgin Media account with my email address I get an error message saying, “Please enter a valid email address”. If I use the “Forgot your email address” tool then the ema...Charge for return of kit Hi I recently disconnected my VM service. A few weeks after my disconnection VM emailed me to say that I should have received packaging to return my old kit - I never received this so not sure what ...New customer, cannot link accounts. I'm a new customer and have took out a deal that is part of the Volt packages. Ive been able to set up and link my O2 account but when i try to link to do this for the Virgin media account, i get the...My bill I have renewed my services and the lady stated my bill would be lowered however this time bearing in mind I have paid up to date your stating I owe more money which I know I don’t always paid every ...Why cannot I renew Contract with current package I am currently out of contract. But it seems to be impossible to renew or create a new contract with the same package options I have at present. The online system appears to insist I upgrade somethin...Virgin Media O2 ID - still can’t log into my account 14 days ago I went through the process to register, verify and link my Virgin Media account to the above new Virgin Media O2 ID and completed it all apparently successfully as instructed using a non ...Account is linked to an email address that’s different to the one on your Virgin Media O2 ID. Hi all - hoping posting here can shed some light on this whole process. I am a new customer with virgin media, and have just been sent all the emails through with my contract etc. on the email addres...Cannot access virgin account or email 5 days ago I tried to log into my virgin account, asked to link to O2 ID. I could not as my secondary email address is from a deactivated account. I went online to ask to change the email address an...
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