My bill

Question

I have renewed my services and the lady stated my bill would be lowered however this time bearing in mind I have paid up to date your stating I owe more money which I know I don’t always paid every month!!my bill should be lowered in price you have charged me £28 more than it should be !!

I was going to cancel my whole package last time because it was to high now I feel I want to just cancel the whole lot it’s disgusting adding more money on I’m on a tight budget as it is and I told the lady on the phone this how can you then add extra for bills that have already been paid tbh I am sorry I have tried to call and end up with a automated service that doesn’t accept my password and getting no where fast I want a refund and speak to someone I don’t want to be waiting for ages either I’m disgusted totally I’m sorry this isn’t what was agreed at all

jpeg1 · Answer

Unfortunately you can't trust what they say on the phone because their job is to get as much money from you as possible.

What does the new written contract say? Are you within 14 days of receiving that?

LisaR1 · Answer

Yes I am over 14 days I’m thinking of cancelling the whole lot now I really don’t trust them&nbsp;

jpeg1 · Answer

You can't cancel now without paying a huge penalty. Did they send you a new written contract showing the new prices?

Carley_S · Answer

Hi LisaR1&nbsp;
Welcome to the Community Forums.&nbsp;
Sorry to hear of your billing concerns. Checking the systems on our side, we can see you have been in touch since posting, and this looks to have been resolved.&nbsp;
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.

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My bill

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