Received contract email but the account number and area code just has a - next to both there blank
Received contract email and says account number and area code but next to them both is just a dash there’s no account number or area code
Forum Posts
Letter From Debt Collector!
Without any prior emails/communications from VM, I have just received a letter from Advantis Debt Collectors, asking me to pay a balance of £84.86, when I closed my account and all remaining payments back in 2020 (3 years ago!).I am disappointed to s...
Missed call from retentions team. How many chances?
I got a call from retentions team 0203 7436946 which does not allow you to dial back to them.How many chances will they give to try to call you ( they need to remember that not everyone can answer their phone at work!!)Is there an email address. I wa...
Sky Cinema UHD
Hi all,does anyone now how long it takes after ordering Sky Cinema UHD for it to be activated?
The Renewal Wiggle
Just started my renewal wiggle with VMTried to it over whatsapp, but their bot is absolute crap and kept sending me back to their web chat even though I asked it not too. Frustrating because it means you have to have the browser window up then!Offere...
Never asked for Homeworks!!
Re-negotiated my broadband account today, only to find there is a partial payment of £3.33 owing on my account for Homeworks. I did not ask for this! Is there any way I can cancel it without having to spend an eternity on the phone? Looking at pre...
Resolved! Took the black Friday deal.
I took the black Friday deal being an existing customer and received my contract through to my email. I called up yesterday to be told there is no record of this contract and they offered me another one with being told to wait 7 days and I will get t...
Resolved! Cannot login to My Account to set up new Email App Password
Hi AllI was prompted to do this as why wife's email account suddenly stopped working. When I tried to log in to check I could not access my account to get into the email section. Also there was a message stating due to security implemented recently w...
£150 bill credit to not go to the ombudsman? I’m good thanks Virgin
The poor customer service, misselling Black Friday deals, quoting prices people haven’t agreed to. It’s not good enough. Having an external investigation I can only hope will help everyone in the long run. Virgin, your token gesture of £150 instead o...
Power of Attorney
Please could you send me the info to register an LPA as well?
