Managing Your Account - Cable - Page 259

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

CSS reference number not working

I have recently signed up for virgin media broadband and my package is due this Friday but i have still not received any confirmation email and i think this may be a problem, also they sent a CSS ref form by text but it’s not working when I put my su...

re negotiating a new contract

hi i have been calling virgin media to get a new deal for our phone and broadband as we are out of contract. got a price of £50 per month for m350 and talk anytime phone with extras. went to confirm only to be told this offer has expired and it woul...

Resolved! Request to dtagate.virginmedia.co.uk goes round and round on empty page

Following the online route to upgrade my package ends up with a blank page at "care.virginmedia.com/care/change-package/my-current-package...", at the foot of the page this address "dtagate.virginmedia.co.uk" goes round and round, seemingly for ever....

Resolved! Don't waste your time to Cancel via phone or chat !!!

Don't waste your time trying to cancel your services even your contract ended via phone or sms or chat.Its impossible; they will transfer you some other team after 1 hour waiting then the call will drop of after another 30min (3rd time happening) I s...

Customer service

Anyone else have issues with virgin customer service. Ive spent over 6 hours on chat and still cant sort my issue with paymrbts as they refuse to discuss it with me cos i cant remember my password but they have all my other details. Grrr now i get th...

Help my account has been cancelled

My wife cannot log into her emails on VM I am the account holder and set up her email address on that account originaly on NTL so went into it to see if i could find the problem. Only to find a message saying my account has been ended, but my emails...

No welcome email

HelloI have signed up to virgin media broadband via volt, and I have not received a welcome email with my customer number and area code.I have recieved a tracking text for my router but it requires me to sign into My Virgin, which I can’t register fo...

Not received the welcome email

Hi,I signed up for broadband and TV over a week ago but l haven’t received a welcome email yet.I was told on the call that I should receive the email in a day or two but as yet no email. I’ve check the junk and spam folders and it’s not in there eith...

New customer deal ending, £51 to £94, how to negotiate?

On the 15th of December, my new customer deal is ending and so is my contract, so it is going up to £94.I get 500mb/s internet, TV + one of the entertainment packages and I took out a small O2 £7 per month sim to get my internet doubled to 1 gigabit....

Move my modem upstairs

Hi all, what's the present cost to move my broadband modem from the ground floor to the floor above please, and how do I go about arranging it? Cheers

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