I have received a letter explaining the price hike in April.The issue is, When I signed up for 18 months last April, I was given a special deal and promised no price hike will take place for the duration of the contract, this was a verbal agreement o...
I had my service suspended, I have now paid and still have not had service resumedcan anyone help? thankschris
Hi,Recently signed up to Virgin and selected self install, but I'm not sure if my property has actually been wired to the network. So I booked an engineer, but can someone from Virgin check and confirm that, that's what the appointment is for, I don'...
Dear Sirs, I have called several times to dispute this bill. My telephone services were completely messed up requiring me to stay an extra two months with BT out of contract which raised considerable costs. This was your fault as the number had n...
I was recently a victim of identity fraud (in February ) including 2 mobile contracts, ive tried to resolve this issue by contacting virgin but seem to be going around in circles I'm unable to take it further as i didnt take out the accounts so altho...
I am trying to contact customer support via phone and it’s asking me for characters from my memorable word. I have never set up a memorable word and would either like to set one up, or talk to a member of staff without one.Please can someone support?...
Hi,After conducting some research, I've noticed that my contract was extended for another 18 months after moving house in July. During this time, I had been a customer for 12 months and made no changes to my TV package or broadband between moves. I s...
Hi, Like some others on the forum on my Netflix account when I select Premium a few mins later I get an email back from Netflix stating it’s been downgraded back to standard Does anyone know why this is happening as no one at Virgin or Netflix seems ...
Just after someone to confirm if all is okay. I currently have Gig1 internet only, and have been looking to move to a lower speed package to save a little money as i don’t particularly need all this speed anymore.Noticed contact ends 24 April.Went on...
I took an offer to change my package on the 9th March , received a confirmation email saying it would activate on the 12th March , yet nothing has happened , still got charged my old price and my account not showing the change. Reading a few posts th...
