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Forum Posts

Missed property - flat and survey

Hello,  I was with VM for 2 years until I moved last year when I moved home I found out that the building had VM apart from the 3 flats at the end which I’m in. I tried to call repeatedly and got a site survey that said It should have been installed ...

2Muzz by Joining in
  • 452 Views
  • 1 replies
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Purchase restrictions

I wrote on here a couple of years ago about restrictions on ppv and films I am still experiencing the same problem have called virgin numerous times and getting absolutely nowhere only happened since I upgraded my box this is very frustrating 

Resolved! New Contract not Received

I renewed with retentions team over the phone, decided to upgrade to Mega TV with Sky Sports & Cinema,250mb broadband & weekend chatter for the offer of £48.62 per month,as the agent discounted by an extra £10 per month.I have received the pre-contra...

CazH73 by Joining in
  • 1687 Views
  • 13 replies
  • 0 kudos

Credit Report dipute

I was a former customer of Virgin Media at [MOD EDIT: PERSONAL INFORMATION REMOVED]  It was a rude shock  and a great disappointment to have discovered that Virgin Media filed a negative report against my credit score without my knowledge or notifica...

Karina2 by Joining in
  • 876 Views
  • 3 replies
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Resolved! Recontract - Why should I have to lie?

We are out of contract since Sept 2023 and pay the recently increased price of £84.65 p.m. for M125 broadband, Maxit TV (190+ Channels) and a phone line. Following 3 separate calls over 3 days with “Retentions” the very best price for recontracting i...

Peeps by Joining in
  • 1090 Views
  • 3 replies
  • 1 kudos

Resolved! forced to pay over £500 to leave virgin

in july i am due to move to my sisters home as i have  leg problems and i contacted virgin to say im moving and i cannot take my services with me  due to the  fact its my sisters home,she  has sky and dont  want  virgin media.after  a  few  calls to ...

upgrade online v my whats app agent

Hi All,so I can get faster broadband maxit tv with TNT sports according to online upgrade but by agent I can't do it and need to pay as an add on. Agent very helpful and was patient with me but still couldn't offer me that deal. The reason I wanted t...

AlanC11 by Tuning in
  • 444 Views
  • 1 replies
  • 0 kudos
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