Managing Your Account - Cable - Page 261

Bill Issue

Hi,I have just received my bill and am being charged for sky entertainment when I haven’t added this. Can somebody contact me about removing this and giving me a credit. Just tried your call centre and got cut off. Thanks Mark

Still being charged for Netflix

After reading through many posts on here it seems there are lots of people in the same situation as myself in that they are getting charged for a service they did not sign up for. I have had my own contract with Netflix for years and have watched it ...

No welcome email or account number

Hi there,I'm moving into a new home later this month. Ordered Virgin fibre, self installation. Got two emails - an order confirmation and pre-contract documents but no welcome email or account number.How can I find out what my account number is?

Sign is as main account holder problem

Hi,I haven't been able to view my bills in forever. Ive been with VM since 1999.I moved house a long time ago and things were fine. But now for a while I can't view my bills or any other account info. I would like to know what I am paying for.Ive al...

Returned router but no acknowledgement

Hi, as part of leaving Virgin Media, I returned my router and other bits required via Yodel. The Yodel app reports that Virgin Media received the parcel 2 days ago, but I have had zero ackowledgement. Can this please be confirmed? Thanks,Julian

email change on virgin account

I logged in my Virgin media account as wanted to change the email for logging in and receive communications but was unable to do so. It gave an error message, 2 days I am trying. It is ok up to a point but cannot receive the final email for verificat...

Account restriction

So my bank was frauded to the sum of 2000 and I was left unable to pay my bill, I was given a 24hours grace period due to my partner agreeing to pay it as the services were restricted. She Has since paid the balance, it's showing on her banking app.....

FALSE INFORMATION RUINED CREDIT SCORE

I phoned Virgin in 2022 to cancel my account and was informed of an amount left to pay before being able to cancel. Following this I made the payment to clear the balance, after which I called again and went ahead with the cancellation. In the last c...

NETFLIX added without me ordering it

This is happening to me as well. Second month I have been charged £17.99 for Netflix through Virgin Media when I don’t and have never had an account with Netflix.

Resolved! Starting a new separate contract under same address.

As I've seen some older posts stating that it's possible to open another contract under my name/account as my mother has been with VM for 14+ years. VM telephone team did not offer any decent price reductions as we wanted to just cut off the Tv/Landl...

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