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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21258 Views
  • 30 replies
  • 7 kudos

Wrong account number

Hello,had an original order at beginning of July which I cancelled however have now signed up again but all I can see in my account is my original cancelled details. Could you help with this please as it looks like I have another account which I cann...

account number error

I have the exact same issue as above…have been told I have an old account linked to the email address I have used for a new account…can’t access bills/ the app on phone/laptop to allow me to watch tv package etc…can somebody please help. Thanks

stef82 by Joining in
  • 191 Views
  • 1 replies
  • 0 kudos

Resolved! Trying to cancel my Broadband

Hi everyoneSo I was on the phone with Virgin Media earlier today about trying to cancel my minimum 12-month contract that ends on the 18th of August 2023. They were saying that I need to give them 30 days' notice before canceling and if I do it now I...

Resolved! Pre -contract emails

I looked online at my offers . I did click on to look 4 times because I was trying to decide which new package was best. At no time did I click on to accept any.  I have received 4 pre-contract documents. ( order documents ) in my emails.  This shoul...

klm50 by Joining in
  • 2075 Views
  • 5 replies
  • 0 kudos

Cancellation

Sent letter for cancellation last week but not sure if you have received this I sent it signed mail. Do I need send another letter   Thank you 

Resolved! MyVirginMedia

I am unable to sign in to my virgin media account. After entering my email and password and completing the captcha. My email is correct and my password. I have had this account for almost 25 years. I presume the problem is down to Virgin. Can you ple...

Bill65 by Tuning in
  • 238 Views
  • 2 replies
  • 0 kudos

Resolved! Credit report still active after 10 years

So, i was made bankrupt in Jan, I've since been discharged, and I've been going through the 3 main credit reference agencies to put all my affairs in order and relevant information updated. Today was equifax turn.  I noticed that a debt from virgin h...

no delivery date confirmation

my virgin order was due to be delivered on the 25th and I haven't received any emails to say that its was delayed or even to confirm the delivery date. i also haven't received an email with my contract.

peaches1 by Joining in
  • 151 Views
  • 2 replies
  • 0 kudos

Netflix missing after upgrade - HELP

Hi I recently upgraded my Volt package which included Netflix. The new contract also includes netflix. After the upgrade i just get a message to say there is no payment method setup for netflix and cannot access the service. I have called the help li...

avantboy by Joining in
  • 222 Views
  • 1 replies
  • 0 kudos