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Unable to reset password

Error message that strength of new password is invalid no matter what is inputted. I am certain the requirements are being met and can see that this is a repeat issue for lots of customers. Please message me to resolve which appears to be the process...

Contract renewal

I've gone through the online renewal to be offered £27 a month for broadband only volted to M125, I was paying £24 a month up until this month.I've called through to retentions as when you look on the website and all over comparison sites the price f...

Shivb by • Joining in
  • 254 Views
  • 1 replies
  • 0 kudos

Contract Renewal

First time poster . Been trying to renew my contract since 10/3/24 , agreed contract with agent for upgrade to gig1 broadband and an upgrade to my tv package including replacing all my existing boxes ( 3 in total ) . When I read pre contract e-mail i...

Mis sold package been charged by o2

 Upgraded from broadband to TV package and what a mistake that has been. Not all the details about how the billing works were explained. They have completely been mis-sold and misinformed.I have spent the past 5 days speaking to numerous Cs agents on...

Jhced by • Tuning in
  • 283 Views
  • 1 replies
  • 0 kudos

All Services Suspended

Having spent hours on the Virgin WhatsApp chat trying to resolve a issue, they have advised that all my services suspended (TV, Broadband & Landline phone) due to non payment of last bill despite the fact that the last bill was a credit of -£6.94 so ...

How do iI get my first bill

My bill hasn't been generated when it  was meant to be, no updated bill online when I log in, and when I try to speak to someone about it they don't answer my question, and past me to a different department. Any help please 

Jhced by • Tuning in
  • 131 Views
  • 0 replies
  • 0 kudos

Virgin lied and never cancelled my contract

Hi - I am writing to see if anyone can help, since the call centre seem absolutely inadequate! I have today checked my credit account at Experian and have found that I have a default on a 3 year old account from Virgin media showing on my credit scor...

hmb2 by • Tuning in
  • 1088 Views
  • 12 replies
  • 0 kudos

Resolved! returning hub 3

Hi,I need to return my old Hub 3 but the closest Yodel store is miles away and I don’t have a car/bike. What do I do, I am not walking 3-5 miles to return this thing. Can I post it from the post office?Thanks.

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