Managing Your Account - Cable - Page 19

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Bill unaffordable non-existent customer loyalty

I have been a virgin media customer for as many years as I can remember and I am now at the point of my contract running out. I am really struggling to understand why my renewal price is £63 a month whereas if I were a new customer I can have exactly...

VM April Price increase quoted not honoured

Dear Virgin Media, We have had a Volt package since last year's renewal for 250Mbps + O2 SIM deal (paid separately) for £28.00 pcm.Like every other customer, we received notification of the April 2024 price increase. We were given a breakdown via ema...

Final bill cannot be disputed

I thought as I had terminated all my services and returned the equipment my ordeal with Virgin was finally at an end. Oh no, I've received a final bill which I do not agree with so I contacted customer service via chat as trying on the phone is liter...

Renewed through VM email "Hurry! Grab your EXCLUSIVE renewal offer now" HELP!

I renewed through the personalised email, after initially getting the OOPs message.Received the new contract and agreement on the 15th April, stating package should start on the 18th.Nothing changed, went on the webchat and was told that due to an te...

New Contract cancelled by Virgin Media

Hi has anyone had their new contract cancelled only to be offered a more expensive one?In February I was offered a new contract 2 months before current one expired, so I renewed it and signed the agreement as it was a good deal.Then recently I receiv...

After help with astronomical bills

Long story short my father has been ill for quite a long time and now he's in hospital and I'm trying to help my mother with the bills. He's been a virgin media customer for a very long time, his virgin email ends in @ntlworld.com! yet for a very lon...

Resolved! Netflix Account Issues

Hi, i only yesterday got around to resetting my Mail password to discover several emails telling me about Netflix being added to my account and to "click here" to register. When i clicked, the link said there was a problem.Reading thru more emails, i...

Account not updated after agreeing contract change.

Hi all.My mums previous contract ended recently and after seeing a very steep rise in cost we called VM on Tuesday to either leave or preferably negotiate a new deal. This is even more important now as my father died last month so the household incom...

Credit file

I am trying to email regarding a default of £0 effecting my joint mortgage application. This is severely effecting my mental health and is making me poorly.I am emailing creditfileamendements but I keep getting bounce backs can someone PLEASE HELP.

Unjust impact on credit score - Status 3

I subscribed to Virgin in 2021 while I lived up north. I paid monthly as required. I moved house to another town and I opted to discontinue the service because the new location did not have a connection from Virgin. The exit customer service guy conv...

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