Managing Your Account - Cable
Please remember to keep your personal information private
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21857 Views
  • 36 replies
  • 7 kudos

Resolved! VAT Receipt

Could somebody at VM contact me to set up VAT billing for monies already received by VM ... and then on future payments going forward.

2N134LP by Tuning in
  • 178 Views
  • 8 replies
  • 0 kudos

Billing issue and adaptor not arrived

So I joined Virgin back in December and last month decided I wanted to upgrade my package to include TV, as I wanted the UHD sports channels.  The process seemed to go smoothly enough, until I received my bill which made absolutely no sense and didn'...

Screenshot_20240319-094643.png Screenshot_20240319-094530.png Screenshot_20240319-094550.png Screenshot_20240319-094500.png
jtalep by Tuning in
  • 97 Views
  • 3 replies
  • 0 kudos

Late Payment Charges

Yet again I am forced to pursue what amounts to Virgin knowingly and fraudulently taking (if not stealing) unauthorised funds from my bank account on totally false pretences of late payment charges when I pay by automatic Direct Debit upon Virgin dem...

Any way to confirm notice of cancellation

My minimum contract period ends on the 18th of April, so I phoned in today to give my 30 days notice of cancellation, obviously the customer service rep asked if they could offer me a deal but I said I wasn't interested so actually got through that p...

Tavis75 by Super solver
  • 133 Views
  • 3 replies
  • 1 kudos

Cant acces account online

Cant access online account. Have forgotten password the reset password link doesn't work. Just get an error message about not enough info being setup on account to reset password. Everything has been setup for ages.

New Build Install

Hello,We are due to move house in six weeks time to a new build. The properties will have FTTP and we were informed this would be BT, Hyperoptic & VM. As current VM customers, we want to take our package with us. Unfortunately using the online move s...