Managing Your Account - Cable - Page 18

Resolved! Problem upgrading package

Called to look to change my TV and broadband package but being told I cannot have the deals on website as I am not a new customer. Quoted £100 a month more than is available to new customers for same package. The virgin package is already more expe...

Contract auto renewed... Again

I have recently moved home and kept the same contract as before, only moving services.Despite this Virgin have auto renewed me on an 18 month Co tract which increases in price! This is the second home move this has occurred.I have spoke. To 3 people ...

Added sky sports UHD lost TNT sports?

Hi, hoping someone can help as I've had no luck speaking to VM in either WhatsApp or their messaging service.I added sky sports UHD for £4 a month yesterday. This evening I've received an email stating that I have made changes. I thought it would jus...

Resolved! Change of name form

Hi I need to change my surname due to getting married 7 years ago just didn’t bother doing it I’ve been sent a form to fill out by email but I can’t fill it out it won’t let me type, what should I do? Thanks

Name change due to marriage

Hi, I have Been trying to update my name dur to marriage by sending proof anf name change form to namechsnge@virginmedia.cl.uk, wothout any results. Nobody will write back and nobody to sort out the issue, it's unacceptable not to receive a response ...

I dont seem to have anything with my account number and area code, and id like to register online.

I need an account number and area code to register online but dont seem to have anything with it on. How can I get this info?

Bereavement query

I informed you of my father's death and closed things over a month ago, the account is in credit yet the direct debit continues to come out. Why should people have to chase and complain, why can't your so called bereavement team get things right with...

Issue with Virgin - Reward Scheme

Has anyone else been having a major issue with the reqaqards scheme? Its gone well past the 3 months for Aklamio to advise that virgin media never referenced the code their end/system when i registered or did what they need to do with it when i gave ...

Mis-sold account renewal.

I recently renewed my account as was out of contract.I took the option to just renew with my current package on the website as was happy with that.I was on the Maxit package, contract summary said Maxit package, reasonable to expect the same service ...

VAT Invoices

Hi,Please supply VAT invoices for my VM billing. This has been a long running request and still no resolution to it.Thank you.

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