I enquired about TV360 on the WhatsApp chat line but was unable to get answers to my questions. The main question was could I upgrade my V6 to 360 and leave my wife's V6 box alone as she really does not want to change! The agent did, however, say t...
The worst experience. Have decided to share my complaint i raised below incase someone had experienced similar? This is my final straw. I have spent hours and hours on the phone with customer services. I have been passed from department to department...
My friend referred me to Virgin broadband back in Feb. Neither of us received our rewards.My friend contacted Virgin who sorted her reward out for her but because of data protection were unable to talk to her about my reward.They asked her to tell me...
I just got an email saying VM performed 6 credit searches - HARD searches as I recently signed up to VM. My credit score plummeted because of this, I don't understand why 6 is performed!! Does anyone know how to contact VM to remove those searches?
The instructions to switch to paperless bills don't work. Why aren't we just set up as e-billing straight away like every other company where paper bills is an option.Just seems like an excuse to take money and infuriate people.All I can find on her...
HelloI've just had an email saying I'm out of contract. Slightly confusing as my last bill clearly states that the contract ends on 17th June 2025 (initial 18 month deal plus a couple of months added after failing to set it up correctly originally). ...
End of contract in just over a month, email renewal offer received. Looking through this forum I know I can't necessarily rely on the offer being honoured, but let's assume it will for now. My question is how do I clarify some of the details of the o...
Hi, could a mod check my account please and see if it has been properly closed as from the 30th September. I’ve moved my broadband to another provider using the OTS service, but I am not at all convinced that it has been closed. I don’t want to have...
I'm paying VAT as part of my monthly bill, and I need a VAT invoice that shows this, for my accountant.I've called the payment team and a very unhelpful person told me this is not possible, when I know from other messages, that it is.This is so frust...
Hi I reknewed my contract in September which still isn’t showing on my account - it says out of contract however I reknewed online it also stated I would have the same deal and lose nothing - from today TNT sports is not working I spoke to someone on...
