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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

Virgin Media isn't letting me upgrade.

I am getting an email saying that “Thanks for getting in touch about upgrading your services. We've had a look at your details and can see you're already a Virgin Media Customer.” This is after I phoned them up and wanted to change from my 250Mbps Pa...

jafarpb by Joining in
  • 1 replies
  • 0 kudos

Brodband account problem

Hello,I switched to Virgin Broadband recently. There was one unsuccesful and one successful installation attemps. Apparently Virgin created 2 accounts  21xxxxx (not in use)  and 19xxxxx (active one). I wasn't aware of the 19xxxx account until I got t...

Netflix Premium via VM issue

I am paying for Netflix Premium via VM but when I now access Netflix it states I am on a standard package and offers the chance to upgrade to premium which never works as my subscription level is set by VM.  I have confirmed the same email address is...

AndDM by Joining in
  • 2 replies
  • 0 kudos

Renewal of existing contract

Can someone help me renew my existing package, can’t do it following the e mail link or through my VM app. Only wanting to stay another year till other issues are sorted otherwise VM won’t talk to me, why is everything so hard 

Contract Renewal

I recently received an email relating to renewing my contract as my current contract had ended - after looking at the options given I chose to proceed and renew my contract to which all I've received is an email detailing my new contract and the esti...

Reneqxde by Tuning in
  • 5 replies
  • 0 kudos

Order vanished

I was out of contract and considering leaving but used the web offers and decided to stay for a reduced monthly amount. I have a confirmation email from webteam, and not expecting anything to change except the monthly payment. The change was due to b...

Cmhow by Joining in
  • 1 replies
  • 0 kudos

Additional Charge Not Known About

I have noticed an additional charge for a feature (18) that I am unaware of and no one in my household is aware of. On the phone to VM and they can't advise what it was for, only that it was an 18 film ordered on 23rd Feb. Then asked if they could co...

Gaz74 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Offers to recontract

I have received several emails recently advising me that my contract expires shortly and offering me the chance to recontract.All the links on the emails fail to work.My contract is for 18 months and started on 2 Feb 2023.Do I need to recontract at t...

samian by Tuning in
  • 1 replies
  • 0 kudos


EDIT: ON THE PHONE NOW SORTING IT. I applied for the Volt broadband bundle as they gave me a solid deal which would last 18 months! It has been one month and I'm already being charged £200+ when the discount price was £26.50. Obviously as we all know...

Gr3mlin by Joining in
  • 1 replies
  • 0 kudos

Network Diversions C3 Requets

HelloI have tried to submit C3 requests through email to and  and your online portal without success as keep getting information that delivery has been rejected. Would you please ...

Greg8510 by Joining in
  • 5 replies
  • 0 kudos