Cant acces account online
Cant access online account. Have forgotten password the reset password link doesn't work. Just get an error message about not enough info being setup on account to reset password. Everything has been setup for ages.
Cant access online account. Have forgotten password the reset password link doesn't work. Just get an error message about not enough info being setup on account to reset password. Everything has been setup for ages.
Hello,We are due to move house in six weeks time to a new build. The properties will have FTTP and we were informed this would be BT, Hyperoptic & VM. As current VM customers, we want to take our package with us. Unfortunately using the online move s...
Hi,I've recently cancelled my services to go with a different provider however my installation date has been moved. Is there any way for me to extend my cancellation date to ensure I don't end up without phone or broadband?ThanksKieran
HiI moved house just over and a month ago and despite 10 calls to Virgin Media I am still unable to access my new account. When I login with my email it gives me the old account which has been closed. If I use a different email to register for the ne...
I would like to thank Avin from the retentions team for his help in finding me a great deal on my new contract. Could one of the moderators please pass this on as I can't find any other way to thank him.
Hi1) You want to pay for the time I don't use. You canceled the installation twice, made us wait for installation for more than 50 days, and you want all the money without any credit or other discount. 2) You installed on February 27th. Even though...
I’m awaiting a referral reward from last May 2023 from Aklamio, and have had no update (see email).where can I make a formal complaint?
i had an email offering all sd sky sports channels for£15.75 a month for 18 months which i accepted on 05/03. Initial email said it would take up to 5 days to action. im still waiting and have now contacted thinking of leaving three times now as also...
Last month (Feb 2024) I realised my contract was coming up for renewal and I was originally paying £17 per month for 125mb broadband, no TV, no phone.I login to my Virgin Media account and check the "renewal offers" for me. I see that I could upgrade...
Why cant I downgrade my package online? I want to remove my home phone from my package as I'm paying £24 a month for something we never use. Spent 10 minutes on the phone to someone, I could not understand, asking 20 questions and eventually just gav...
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