Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Briefly: Hours spent with "Customer Service" 150 since end of July 2022. I repeated "Complete Registration" and "Forgotten Password" "Link Expired" "E-mail not received" procedures dozens of times with employees. Different devices, browsers including...
hiyaI got my internet installed on 18/10/22 i then set up and account and have been stuck on this screen ever since i tried to contact customer services live chat but not had a reply from them.I have an active connection
Hi,I signed up for 500mb at a special offer price of £38 a month. A few days after it went live I was upgraded without my consent to 1gig. I spoke to someone on the phone who said as a goodwill gesture they will discount the 1gig package to £38 so I ...
I signed up to manage my account online but my email address is not recognised. I get emails with my bills and everything else but when I try to create an online account randomly it either says I am not registered or I am registered but any number of...
Two weeks ago I tried to raise a complaint via the website and I assumed it went through. After receiving no response I logged on today and tried to raise another complaint, but nothing has been logged, and the reference given is just "****".I don't ...
Hi,I renegotiated a new contract by Whatsapp "Chat" and agreed £85 per month. I then received an email with a contract summary sheet which confirmed the cost of £85pm. All good.Then, 8 minutes later, I received another email with another contract sum...
I have confirmed with an agent about 3 weeks ago, that they will continue with my cancellation progress and charge me with a final bill. That said, the agent said that I’d only have to pay the final bill at 7/11/22. Unfortunately, I have been charged...
I want to speak to the retentions team on 150, but each time I call them I am unable to understand their accents. This must be a problems for lots of people, and Virgin Media must lose customers because of it. What can Virgin offer as a solution to ...
I have been trying to cancel a new contract I decided I did not want (was told I would be unable to use my existing email provider AFTER I agreed to sign up and this was not suitable for me) since 25/07/22. Since this time I have corresponded via let...
i need to downgrade to the Big bundleM200 Fibre Broadband, Talk Weekends & 100+ TV channels£33 a month as my partner was laid off from work.
