Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

Resolved! account not set up

 hiyaI got my internet installed on 18/10/22 i then set up and account and have been stuck on this screen ever since i tried to contact customer services live chat but not had a reply from them.I have an active connection 


Broadband Discount not applied

Hi,I signed up for 500mb at a special offer price of £38 a month. A few days after it went live I was upgraded without my consent to 1gig. I spoke to someone on the phone who said as a goodwill gesture they will discount the 1gig package to £38 so I ...

zoek26 by Joining in
  • 0 replies
  • 0 kudos

Email address no recognised

I signed up to manage my account online but my email address is not recognised. I get emails with my bills and everything else but when I try to create an online account randomly it either says I am not registered or I am registered but any number of...

Unable to raise a complaint

Two weeks ago I tried to raise a complaint via the website and I assumed it went through. After receiving no response I logged on today and tried to raise another complaint, but nothing has been logged, and the reference given is just "****".I don't ...

monpad by Joining in
  • 5 replies
  • 0 kudos

Resolved! Two new contract offers

Hi,I renegotiated a new contract by Whatsapp "Chat" and agreed £85 per month. I then received an email with a contract summary sheet which confirmed the cost of £85pm. All good.Then, 8 minutes later, I received another email with another contract sum...

Resolved! downgrade

i need to downgrade to the Big bundleM200 Fibre Broadband, Talk Weekends & 100+ TV channels£33 a month  as my partner was laid off from work. 

pcboo by Joining in
  • 3 replies
  • 0 kudos