WiFi Pod not working with new router

[keishalois]

Hi there

I received a new router when moving address when the technician came to install Virgin at my new house but my wifi pod does not connect to the new router. How do I reset the wifi pod so it can connect to the new router? We do need a wifi pod in the new house as the signal does not reach everywhere. 

Thanks

Keisha

[Client62 · Accepted solution]

VM have to either re-pair the VM Pod to the new VM Hub, or replace the VM Pod.

VM are too bone idle to do this for customers when a new Hub is issued.

[Adri_G]

Hi, keishalois.
Thanks for joining our help forums and for your first post here, a warm welcome to the the VM community! We're delighted to have you on board. 🙂

Sorry to hear your Wi Fi Pod is not connecting with the new hub you had fitted following a house move, we'd love to assist with this.

We'll need to check a few details and see how we can best help linking the Pod to the new Wi Fi and network, in order to do this I'll send you a PM here shortly.

Please, check the top right-hand side of our page to find a little white envelope.
Click on this and you'll see my message.

[keishalois]

Just to update, Adri G sorted it for us super quick 🙂 thanks for your help! 

[Adri_G]

Thank you so much for updating the thread, keishalois.
You're always welcome as a valued member of our community to come back to us and ask for help if you need anything more moving forward. 🙂

Enjoy your new hub and Wi Fi Pod now!
Our best regards,

[KKaria]

Hi Adri_G,

I recieved a new hub 5 router recently (I used to have a hub 3). I have one existing WiFi pod and also just got a 2nd pod too (both are the same type).

The 2nd pod has connected to the new router. But the 1st one still does not connect. Can you please help with re-registering it to my new hub please?

Many thanks,

KKaria

[Martin_N]

Hi KKaria, 

Thank you for your post and welcome the community. 

I'm sorry for the issue you're having with that WiFi pod. 

Have you been able to check out this page for further help: https://www.virginmedia.com/help/booster-and-wi-fi-pods

^Martin

[KKaria]

Hi Martin,

Yes I've had a look at the link you sent. I think my previous pod needs registering to this new router.

Is that something you can do?

Many thanks

[Martin_N]

We can certainly look into this for you. 

I will private message you now to confirm your details. 

^Martin

[kennybea]

I am having the same problem since receiving my new hub 5 router. The WiFi  pod I have just refuses to link to it. I would appreciate any help that can be offered!