Reset password not working

[rbetts100]

I am trying to help my mother in law change her password so she can review her package. She is paying way too much. Every-time she tries to reset her password, no matter what combination of letters and length. The length say invalid and you cannot confirm the second password.  

[rbetts100]

I fixed this. You need to disable cross site scripting in your browser settings. Why Virgin can’t advise this is beyond me. 

[John_GS]

Hi @rbetts100 

Thanks for posting and welcome back to the community.

Apologies for any resetting issues but glad you have got this sorted.