on 14-11-2023 17:20
Hi, I have been getting a login Failed error FSB50
Since Friday I am now unable to login to my virgin media I am not able tow view my emails through webmail or Outlook.
Outlook is requesting a password which I cant reset because I cant login.
I am sick of Virgin Media amateur problems.
Just to pre-warn you Virgin media should you see this No Login to my online account means no access to Bills. Not being able to change my outlook password because I cant login to my account means no emails, No emails means No Bills. You have to the 12th December (my next payment due date) to put it right I won't pay for what I cant see.
on 14-11-2023 19:36
Welcome back to our Community Forums and thanks for your post.
I am sorry to hear you are getting this error when logging into your online account.
Can you please confirm if you've been able to try logging into the self-care account via an alternative browser, or after clearing cache on the browser you're using?
14-11-2023 19:45 - edited 14-11-2023 19:47
I am try to login to My virgin media. I get to the email page click next when I get the error on 3 different browsers 2 different computers. I have even tried it on 2 different computers and are experiencing the same problem
on 15-11-2023 08:06
Hi spacecowboy831,
Thanks for coming back and updating us on this. This is something we'll need to take a closer look at for you but in order to do that I will need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
on 04-01-2024 21:18
Hi Cowboy, did you manage to resolve this as I have exactly the same FSB50 error? Thanks Chippy
on 05-01-2024 08:13
Hey Chippy8, thank you for reaching out and I am sorry to hear this.
Have you tried using a another browser / device?
I would also try logging in via Chrome and make sure everything is fully updated.
Matt - Forum Team
New around here?