Cancel 02 SIM

[derrypeter]

I agreed to a Virgin Media bundle upgrade ( 100154985095 & 100154985087) which included an 02 SIM.

Having to cancel the 02 SIM separately with 02 is ridiculous enough but I have now spent over 4 hours and spoken to 12+ people trying to cancel this, cried twice and about to have a mental breakdown. ( Not joking)

The Order # is NC2256205901 and [MOD EDIT: PERSONAL INFORMATION REMOVED] 

I have submitted complaint to Virgin Media but that can take 28 days to reply.

Can someone please arrange for this to be cancelled and confirm by return.

Utter disaster.

Peter

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Matthew_ML]

Hey derrypeter, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

Because this an O2 sim we can't cancel it from our side it would need to go through to O2.

However I am going to send you a PM so I can gain some information about this. Cheers