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Changing Landline

Hi Virgin Media,Had a question regarding a landline number, We are planning on cancelling our virgin media contract, However a close relative of ours is wanting to join virgin media and keep the landline that we have. No since we are on virgin media ...

B_K by • Joining in
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  • 2 replies
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Resolved! New Customer - SHould I have my home phone plugged into Hub5?

New to Virgin Media, so far been impressed. I have had my home phone moved over  and received my Start pack with Hub 5 and 360 Box.   Phone is still working connected to old landline but there are two phone connections on the Hub should the phone be ...

Mhyland by • Joining in
  • 212 Views
  • 1 replies
  • 0 kudos

Resolved! Technician Visit

Is the technician visit to help with fibre phone free of charge?

GordonO by • Joining in
  • 545 Views
  • 6 replies
  • 0 kudos

Recently signed up for a landline. Cannot make outgoing calls

Hi, I recently signed up for virgin landline and have bought the BT2700 handset, one upstairs, one down. I can dial a number however nothing happens after that? No ringing, nothing. Yes, I have ensured that I have plugged the adapter in correctly. I ...

T4nk86 by • Joining in
  • 151 Views
  • 1 replies
  • 0 kudos

Resolved! My Mums phone line been disconnected - Help please?

HiPlease can someone from Virgin Media help me that isn't based in a call centre abroad?The issue is my mums phone line appears to have been disconnected by Virgin due to the fact a migration from copper lines to fibre optic lines.My mum and her part...

Raju01 by • Joining in
  • 335 Views
  • 1 replies
  • 0 kudos

Digital Voice Switchover - 2 phone lines

Hi,Customer service phone line is "busier than usual" (when isn't it?) so hopefully I'll get a quicker answer here I have phone and broadband package, I also have an additional phone line with its own number. The main phone line comes into the first ...

Geoghs by • Tuning in
  • 364 Views
  • 5 replies
  • 0 kudos

land line not working

Please does anyone know who or where we can get help with the landline. So frustrating that it is a minefield and no clear customer support. Have unplugged everything still not working. Who do I notify?

Landline issues - not ringing going direct to Voicemail

Today, I have experienced issues with receiving incoming calls to my landline. I can make calls but all incoming calls go to VM without ringing internally. As per the Virgin Media help topics, I have rebooted my router but the issues remain. I rang V...

nbootle2 by • Joining in
  • 397 Views
  • 3 replies
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