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Complete mess up by Virgin still not resolved

Over the past 7 days we have had no calls on our landline, when anyone calls our number a lady who lives on the same estate answers, when her number is called the line appears to be dead. Clearly a case of someone getting wires mixed up in local exch...

No dialling tone

Hello.My landline has no dialling tone and hasn't had one for a few hours. I've tried two different handsets without success. No area problem phone area problem's been reported although there is TV area problem (ours is working fine).I don't know if ...

LeeVousden by • On our wavelength
  • 232 Views
  • 3 replies
  • 0 kudos

Resolved! Home phone not working.

Home phone goes to answerphone when someone rings also we cannot dial out or receive calls for 2 weeks now. still waiting for virgin to reply to email

Resolved! Landline not working.

Landline not working. Message on phone screen says Check Phone Line. No dialing tone. Landline is via the internet. Internet is working ok. Help page says no problems in my area!

Phone not working

We have two telephone lines, both of which were switched over a few months ago.  As we didn’t use one of the lines and no one calls on it, I haven’t bothered to plug it into the hub.Last Sunday (12/11) I noticed the telephone symbol on the hub was fl...

TW67 by • Joining in
  • 299 Views
  • 3 replies
  • 0 kudos

Virgin cut off my landline & lost my number!

I also now have a story of problems with lost number, and, in particular, the total failure to restore the number after several agreements to do so. Similar to others, this whole issue starts with a switch away from the BT line, to connection to the ...

timtlb by • Joining in
  • 1141 Views
  • 10 replies
  • 1 kudos

Switch to digital network

Hello,I've just received a text saying about the digital switchover on 8th December 2023 in my area asking me to call 150 to arrange installation.I'm not going to call 150 unless I absolutely have to, since the last time I was charged nearly £7 for t...

IanSR by • Dialled in
  • 236 Views
  • 3 replies
  • 0 kudos

No dial tone

Need someone to check our landline as we don't have a dial tone. Can't report it because the phone doesn't work. Hopefully an agent will message me 

Landline - No dialling Tone

HelloI've had no dialling tone for around 2 weeks now. I have check my connection to the wall socket with another handset and so I have ruled out that as an issue. There is nothing showing on the service status for problems with landlines in my area ...

No landline for 7 weeks. Elderly parents. Virgin unable to fix

My elderly parents switched left Virgin for Sky, then came back because they didn't get on with the Sky interface/remote.  Internet and TV work fine but their landline has not come back.  They've had multiple visits by technicians who've confirmed ev...

gpweston by • Joining in
  • 241 Views
  • 4 replies
  • 0 kudos
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