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Help with your Virgin Phone line
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Phone problem

Received a new Hub 3 on saturday. Been unable to use the phone for 2 weeks. Hub never came with a phone cable as stated and phone doesn't work. When i ring it from my mobile it says number not recognized any clues. Help line is a joke. 

Home phone

My home phone keeps flashing saying wrong bait but all connections are the same as it was when it set up 

Jadel97 by Just joined
  • 1 replies
  • 0 kudos

Phone switchover to 21CV

I've just had an email (not had a letter) telling me my phone will be switched to 21CV at the end of March and I need a technician visit as I have an old (V2 I think) router, 1. Can someone arrange for a letter to be sent to me please? 2. I use the V...

endure by On our wavelength
  • 46 replies
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Call divert

Can anyone help we had a technician call today to switch our phone to the new system. Problem is we had call divert before which I turned off today but can't get it back on. Any help would be appreciated.

Resolved! Re-route landline

 I need to re-route my landline due to new building work to my house. How do I ask VM to do this and how much will it cost?

YnnhoJ by Joining in
  • 8 replies
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No landline, no adapter. Wouldn't fit in hub anyway

At my elderly mothers. Her phoneline is dead. This area switched to hub connection on 6th April. She did not know and has not been sent an adapter.I tried mine at her house but she has an older hub without the correct socket.Checked her account detai...

Resolved! Virgin phone

I’ve recently switched an ex-directory BT number to Virgin, which I want to remain ex-directory. Do I need to apply for this and if so how?

Intermittent dialing tone

So after waiting a month for my longstanding number to be connected to the virgin contract. I cannot get rid of the intermitant dial tone, I have sussed it out to be the virgin messenger service, trouble is from week 1 to 4 virgin gave me a telephone...

Sue02003 by Joining in
  • 3 replies
  • 0 kudos