digital voice switchover,wired connection haha

Nobody "rewires" thousands of houses", the phone simply plugs into the back of the Hub.

Hi Coey,

Thank you for getting in touch and for sharing your concerns regarding the upcoming Digital Voice switchover.

We understand that this is a significant change, and we appreciate that moving from traditional copper‑based phone lines to a digital home phone service can raise questions—particularly around wiring and equipment.

To clarify, our Digital Voice service is delivered through the Virgin Media Hub, which means your home phone will connect directly to the Hub rather than the copper wall socket. At this time, we do not provide an external adapter similar to the BT Digital Voice Adapter. Instead, we offer engineer support where required to ensure your home setup continues to work as expected.

We recognise that in some households this may involve additional internal wiring, and we aim to complete any necessary work with minimal disruption. Our priority is to ensure all customers remain connected and that their phone service continues to operate reliably after the national transition away from copper-based networks.

We appreciate your feedback and will make sure it is shared with the relevant teams, as we are always reviewing our processes and equipment to provide the best possible experience for our customers.

Like this ... 

just had notification from vm about digital voice changeover in march......can't believe that virgin is not offering similar device to bt digital voice adapter for this nationwide changeover......the cost of engineers rewiring hundreds of thousands of houses and loss of business from households like mine where hub and phone are at opposite ends of the house and on different levels would more than cover the cost.......seems ludicrous to get rid of millions of miles of copper wire to then say you have to have a wired connection between wi-fi hub and phone.

If the hub at the front of the house connects to an omnibox outside at the front of the house, which also contains the phone line connections, then the VM tech would simply make a telephone link from the hub to the omnibox and link the phone connection from the hub to the phone wiring inside the omnibox which in turn would re-enable your telephone sockets. Any new phone wiring from the hub could follow the same path as the existing coax cable (presumably via an outside route).

BT has covered all bases by developing its own cordless phones and accessories for digital voice.

For the time being VM has taken a very simple approach in swapping a telephone wall socket for a socket on the back of the VM hub. It remains to be seen in what way VM chooses to develop its landline network in the future. If it moves to a full VOIP service for its customers, things may yet change again.

why can't VM do this.......

BT digital voice adapter........

When your landline service moves to Digital Voice, you may want to keep using your current home phones. If your phone is near your Smart Hub, you can  plug it into the green port on the back of the hub.

However, if you want your phone to be in a different room to your hub, you can use a Digital Voice Adapter to place it wherever you want in your home.

Any phone of any age will work with your Digital Voice service, either connected to your hub or an adapter, if it is a tone-dialling phone.