Forum Discussion

Redlorakeet's avatar
Redlorakeet
On our wavelength
11 months ago
Solved

Digital switchover

Received an email this morning re the above. In it it states if you wish to switchover now phone this number which is just the usual virgin number. Get through but get nowhere, t,old wait for rollout for your area. No special arrangements to switchover now. Waste of my time! 

I would like to get switched over asap as spend some time away from home. Whats the problem?.??

  • Megan_L's avatar
    Megan_L
    11 months ago

    Hi Redlorakeet,

    Thanks for your post and welcome back to our Community Forums 🤗

    We're glad to hear you're happy to go ahead with the Digital Switchover, please click on that link to find out everything about the process and why we're doing it 😊

    If you're already up to date with what it means for you, then I'll send you a PM so we can get the switchover started.

    Speak soon!

    Meg

13 Replies

  • Megan_L's avatar
    Megan_L
    Forum Team (Retired)
    11 months ago

    Hi Redlorakeet,

    Thanks for your post and welcome back to our Community Forums 🤗

    We're glad to hear you're happy to go ahead with the Digital Switchover, please click on that link to find out everything about the process and why we're doing it 😊

    If you're already up to date with what it means for you, then I'll send you a PM so we can get the switchover started.

    Speak soon!

    Meg

    • reeddave's avatar
      reeddave
      Joining in
      10 months ago

      Hi, 

      I have also received this email and read the info online, I am happy to proceed with the switchover but can't get thru on the phone.

      Could you help me?

       

      Many thanks, Dave 

      • Ashleigh_C's avatar
        Ashleigh_C
        Icon for Forum Team rankForum Team
        10 months ago

        Hi there reeddave 

        Thank you so much for your post and welcome to the forums, it's great to have you with us.

        I'd be more than happy to take a look into this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
         

  • Megan_L's avatar
    Megan_L
    Forum Team (Retired)
    11 months ago

    Hi Redlorakeet,

    Thanks so much for chatting with me in our PM's, I'm glad we managed to get this sorted 🤗

    If you have any issues with the adapter or your landline service, please come back here and we will help further!

    Thanks,

    Meg

  • SavaSnoopy's avatar
    SavaSnoopy
    On our wavelength
    8 months ago

    Hi - I have also received this email but can get nowhere when calling up.  I am happy to be moved over can this be arranged?

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      8 months ago

      Hello SavaSnoopy.

      Thank you as well for joining this thread.

      I'd like to investigate this for you.
      If you don't mind, I will need to send you a private message to pass security. 
      If you can check your logo at the top right of your screen that would be great. 
      Gareth_L
       

       

       

  • SavaSnoopy's avatar
    SavaSnoopy
    On our wavelength
    8 months ago

    Hi - Thanks for sorting out.  All migrated over and working fine

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      8 months ago

      Excellent new SavaSnoopy, thanks for the update and pleased to hear the service is working as expected for you.

      Best wishes,

      David_Bn 👍

  • Redandgreen's avatar
    Redandgreen
    Joining in
    6 months ago

    Like the above customers, I too would like to switchover now. Please can you assist with this?

  • Redandgreen's avatar
    Redandgreen
    Joining in
    5 months ago

    Hi. My home phone stopped working in November. It was very crackling for long time before it stopped working. I would like to switchover. Please, Forum Team, can you help? 

    • Beth_G's avatar
      Beth_G
      Icon for Forum Team rankForum Team
      5 months ago

      Hi Redandgreen

      Welcome to the Community Forums.

      I'm sorry to hear you've been having issues with your landline. I can certainly help you with this.

      I've popped over a private message so I can take your details and help out. 😊

  • JC31457's avatar
    JC31457
    On our wavelength
    4 months ago

    @Megan_L

    Can you please PM me re getting onto the digital switchover, thanks

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      4 months ago

      Hi JC31457, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

      I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

      Many thanks,