Landline switchover in July

The phone must be connected directly to the phone socket on the Hub, which must be left switched on to receive calls. 

VM can assist with wiring if requested. 

Hi emailmisery 

Thanks for posting and welcome to the community.

Thanks to Jpeg1 as well for their input here.

Would you like us to book an engineer to look at a relocation of the router, see if it possible to re-wire (some instances we can't but can check).

Best wishes.

The phone will plug into the TEL1 socket on the back of the hub. It does not use ethernet to connect the phone. VM provides you with an adapter to plug in an ordinary telephone into TEL1.

The most simple solution, with least disruption but at a cost to you, is to buy a cordless phone system (two handsets or more). Plug the base station into the phone socket on the VM hub with its accompanying handset next to the hub and use the second satellite handset at your chosen location. If you want more handset locations add in more satellite handsets.

VM will offer to move your hub but that may have other implications such as changing the wireless coverage in your home or preventing wired devices from being plugged into the hub if it moves elsewhere.

VM should also offer to modify your existing telephone sockets so that they can be linked to the phone socket on the hub. This will, however, involve some wiring disruption. It will be least problematic if you happen to already have an existing telephone socket next to the current hub position.

Unfortunately, if you are in the habit of turning the hub off, you won't receive any landline calls while the hub is off in the new arrangement.

Thanks for the replies. It's already a cordless dect phone. Impractical to move either phone or hub due to house construction and layout. Looks like I'll have to lose the landline. There's only 1 phone socket in the house, and no route from there to the hub. I'm snookered. I very much doubt VM will reduce my bill inline with their reduced service.

"with no route for a physical cable connection"

A  lot of people say there is no route, but there must be a route because the phone cable and broadband cable both enter the house from the external omnibox. Therefore all that is needed is a telephone cable from the hub location to the omnibox where it can be joined to the existing internal telephone cable.

As long as I don't mind it trailing out of one room, across the hall, up the stairs, across the landing and all across the office floor (yeah, ok. Spare bedroom floor) yes. Otherwise, no.

You must already have a coax cable coming in from outside to connect the hub.

Tudor is suggesting that you get VM to install a telephone socket next to the hub and then run a phone cable which follows the same path as the coax out to the omnibox on your outside wall.

The new phone cable is then linked inside the omnibox to the existing phone wiring and your existing telephone wall sockets can then be made live as described below.

Past topics have shown VM can do this by using a cable from the TEL1 socket on the VM hub to back-feed a connection into an adjacent telephone socket. 

Example below

You would have to add another phone cable but it would follow the path of the existing coax.

Appreciate the help, but we've just spent literally thousands on plastering and decoration. No new holes will be permitted.