Forum Discussion

fdkafhsdlfkjasd's avatar
fdkafhsdlfkjasd
Tuning in
1 day ago

Landline phone switchover to fibre not working

On 16/01/2026, I received an email saying: "Your home phone’s been switched to our fibre network" and to connect my DECT phone to the Virgin Media Hub 4 using the adapter VM had sent over earlier. I did that and I restarted the Hub.

My phone reports there is no line connected. I've tried restarting the Hub 4 several times. I've tried switching from Telephone port 1 to 2 at the back of the Hub 4 and it doesn't make a difference.

There is no phone signal coming from the broadband Hub.

The Hub 4 is in modem mode. All the connections are correct. The phone is connected to the adapter, which is connected to phone port 1 on the Hub 4. I have turned the Hub off and on, I have reset it, I have followed instructions on the VM website, but nothing at all works. There is no phone signal coming from the broadband Hub. Any suggestions other than phoning VM and reporting a fault? Many thanks.

5 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    1 day ago

    Logon to Hub and check what the "Telephony" status says?  The Hub may not yet be provisioned for the phone.  The TEL 1 socket is the one to use btw.

    As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up. If your need is urgent, it would be best to phone Customer Services directly.

    📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone, 📲WhatsApp: 07803089684, 💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia

  • Client62's avatar
    Client62
    Alessandro Volta
    1 day ago

    Also try your telephone connected to the original wall sockets, 
    can you still make / take calls via the original land line ?


  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    23 hours ago

    Hi fdkafhsdlfkjasd thanks for posting and welcome back to our community.

    Sorry to hear your landline has not been working. And for any inconvenience this may be causing you. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

    • Lee_R's avatar
      Lee_R
      Icon for Forum Team rankForum Team
      21 hours ago

      That's fantastic news fdkafhsdlfkjasd and thanks for the update. Remember, if you need help in the future, please don't hesitate in reaching out.

      Regards

      Lee_R