Call diversion on digital landline

Hi paf23, thanks for reaching out to us with this and we're sorry to hear about the experience you've had when trying to set up your call diverting when the line's busy or there's no reply.

Please follow these steps and let us know how you get on:

To set up call divert when busy on your landline, lift the receiver and dial *76* followed by the full number you want to divert to, then # (e.g., *76*07700123456#), and you'll hear a confirmation tone to divert calls automatically when your line is engaged. To turn it off, dial #76#. If this one doesn't work, try 67 instead.

To set up call divert on your landline for no reply, dial *61* followed by your destination number, then # (*61*07700123456#) to divert after about 15 seconds.

Since the migration of VM’s landline service from PSTN to VoIP, conditional call diversion (busy / no reply) is no longer formally documented or guaranteed on VM’s website. The only call divert feature that’s consistently documented and supported is divert all calls (*21). As a result, the legacy codes *61 / *67 / *76 may still work, but behaviour can vary depending on how the line is provisioned. To clarify, here’s a rewritten version of Muhammod_I’s post:

Divert on Busy
Try this:
*67*07700123456#

If you hear a “number not recognised” or error tone, try:
*76*07700123456#

VM's VoIP lines can respond to either code depending on provisioning. You should hear a confirmation tone if the divert is accepted. To cancel, dial:

#67# or #76# (using the same code that worked).

Divert on No Reply
This uses the standard UK “no reply” divert code (also used on BT) and often still works on VM VoIP. To divert unanswered calls (typically after around 15 seconds):
*61*07700123456#

To cancel:
#61#

Note on ring time
On many VoIP systems, the *61 divert can include a ring-time parameter. On VM, this usually defaults to around 15 seconds. You can try for, say 30 seconds. For example:
*61*07700123456*30#

However, this isn’t documented by VM and may be ignored or overridden by the network, so results can vary.

Below is a link to the PDF booklet with all the phone codes for VM landlines.

If you have migrated to the Digital Voice hybrid system then all the codes you need are in the Purple zone part of the tables. If a feature is not listed, it does not work on Digital Voice:

https://a.storyblok.com/f/253875/x/ee27634378/virgin-media-home-phone-guide.pdf

Many thanks for the replies. Unfortunately I get a message saying the service I have requested is not available on this line.

This is a major downgrade as far as I am concerned - I have used those features for many years (since the service was provided by CableTel!)