Forum Discussion

Lester61's avatar
Lester61
On our wavelength
2 months ago
Solved

Is my landline now digital ?

I have noticed since December that my landline connection hasn’t been working.

Also I have a new external cable recently fitted so suspect I now need to connect home phone to hub.

Anyone know how to check if this is the case and if so will I need an adapter for phone to hub ?

Thanks…..

  • Client62's avatar
    Client62
    2 months ago

    Login to the VM Hub admin menu, if Telephone is (Enabled) connect your existing telephone to the TEL 1 socket of the Hub using an RJ11 plug to BT socket adaptor.

    If Telephone is (Disabled) continue to use the BT style of wall socket.

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    2 months ago

    Hi Lester61 thanks for your post here.

    We are communicating via PM so if you've any questions regarding your landline, please send them over to me privately.

    We'd need to clear security and it's still not been done to date, so if you need me to look into it please reply to my last PM sent.

    Many thanks

      • Tom_W1's avatar
        Tom_W1
        Forum Team
        2 months ago

        Hi Lester61 thanks for your reply.

        Can you please ensure you reply via PM, as this is on a public thread? Use the envelope icon on the top right of the home page.

        Many thanks

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    Login to the VM Hub admin menu, if Telephone is (Enabled) connect your existing telephone to the TEL 1 socket of the Hub using an RJ11 plug to BT socket adaptor.

    If Telephone is (Disabled) continue to use the BT style of wall socket.