Presently a person has broadband from VM and an analogue landline from BT.
If the person decides to get telephony from VM as well can anything analogue telephone equipment that was connected to the BT Master Socket instead be plugged in to the phone port on the VM Hub?
The TEL1 socket on the hub behaves like a conventional telephone wall socket. You need an adapter supplied by VM to connect devices with a UK telephone plug.
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Advice on Digital Landline Before Switching to Virgin | Virgin Media Community - 5522883
Forum TeamThanks for reaching out! Yes- you can use your existing analogue telephone equipment with Virgin Media’s Digital Voice service, but it does require an adaptor and a quick setup.
Here’s how it works:
You will need an adaptor that plugs into the grey Tel 1 port on the back of your Hub. On your switch-over day, simply unplug your phone from the BT Master Socket and connect it to the adaptor. After a short wait, you’ll hear a dial tone and can start using the phone.
Standard corded and cordless DECT phones work fine — no need for VoIP-specific handsets. For cordless systems, just connect the base station to the adaptor, and your additional handsets will work wirelessly as usual.
We hope this information helps!🙂
If you have very specific telephone equipment, it might be best to mention what it is to ensure there will not be any nasty surprises later when you are tied into a 24 month contract.
Things that might need modification or re-wiring could include :
1) Building Alarms with dial in / dial out / monitoring
2) Care lines or Panic alarms linked to call centres
3) Cherished B&O telephones
I was trying to find out if anything that worked when plugged into a BT Master Socket would work when plugged into the VM hub (not just a telephone). In other words I was trying to find out if the VM hub's telephony port provides all the functionality of a BT Master Socket.
The specific equipment that I am interested in is a Panasonic KX-TES824 mini-PABX.
This sounds grand but really all it does is allow several wired handsets to:
Often separate handsets are required to answer a door intercom and to make external telephone calls. This neat solution allows phones to perform both functions, and they can also make internal calls to each other.
The question is if the analogue landline goes can the PABX be plugged in to the VM hub?
I am not concerned about power cuts.
Forum TeamHey Analogue, thank you for reaching out and and we are sorry to hear about your phone line issue,
You can read up on the phone line request here
If there’s a power cut, or in the unlikely event that our fibre network’s disrupted, you won’t be able to make or receive calls on your home phone until the problem’s sorted. That includes other devices connected to the phone line – for example, telecare or lifeline devices like care or pendant alarms – too.
We’ll give people who rely on a landline or don’t have a mobile, an emergency backup lineso they can contact the emergency services, friends or family for free.
After a power cut or network outage, please wait for the Hub to reconnect – it can take a few minutes to get back up and running again. If you’re still having issues after that, get in touch.
VM should supply the RJ11 to BT plug adapter referred to in previous posts. Once the hub has been provisioned for the VoIP line you'll see a Telephony (Ready) status in the hub and the phone line can be unplugged from the BT socket and plugged into the hub via the adapter cable. The user can then opt to port the BT number to VM.
Deepak_S wrote "no need for VoIP-specific handsets". For clarification these operator VoIP systems are a direct replacement from landline providers like BT, VM, Sky, etc, which all work from their hubs and designed for traditional analogue phones like my BT Decor 2600 or DECT and not for VoIP phones.
