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Help with your Virgin Phone line
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Phone line no longer working

We were switched to a digital phone line a few months ago and it all worked fine. However, last week our Virgin broadband was down for around 12 hours (I think it was for a few houses round here). When it was restored the broadband and TV worked fine...

No Caller ID

Caller ID seems to have fallen off it. I am sure it was working when I switched from the wall socket to the back of the VM router (last October).However, if I go into the handset's memory (DECT) I can see a list of numbers that have called. What do I...

aceatco by Dialled in
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Outside contractor

Does anyone know who virgin use when they have to repair the fibre line, i.e digging up road to blow line, 

How do i port my home phone from Plusnet to Virgin

I recently joined Virgin with Broadband and Stream.I still have my Plusnet broadband and home phone package and have not yet cancelled it. Can my home phone number be moved from Plusnet to Virgin and if so how do I do it?

EJ1111 by Joining in
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Home phone not working

A few days ago the home phone stopped working. When I try to use it i get mostly silence with perhaps a little bit of crackling. Callers get the engaged tone.I have unplugged all the phones apart from the main one plugged into the main socket.Broadba...

Gigaset S759 base

SpoilerFibre Line Fibre Line My simens base has stopped connecting to the router. All 3 cordless  handsets connect to base . No dialing tone anymore.  It was working but has now stopped. I have reset the base unit and all the handsets . Checked wirin...

Switchover

I was originally told this was happening last month but never received an adaptor and telephoned Virgin.The call agent advised it had been delayed in my area (BS15)I haven’t received any emails since and still don’t have an adaptor.Now the phone has ...

Resolved! SIP settings

Hello,This is probably unlikely but I thought I would ask any way. Does anybody here know if Virgin Media can supply SIP details for Home Phone? I would really like to be able to obtain these settings if it is possible, so that I don't have to use th...