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no dial tone, callers hear engaged tone

Complete silence and no dial tone. Issue started today - 1st Apr 24. Callers are directed straight to voicemail. Can’t callout so how do we get this fixed?

Dutyskirt by On our wavelength
  • 263 Views
  • 3 replies
  • 0 kudos

Phone call list

Hello,I have looked all over the rather difficult site in connection to my account and cannot find a list of phone calls made by landline.Is it the case Virgin does not provide this or have I missed this?I mean charged calls and non charged calls.My ...

M_2 by Tuning in
  • 364 Views
  • 6 replies
  • 0 kudos

No dial tone

Hi, I don't have a dial tone at all, I've tried a new handset but still completely nothing. It's connected to the router directly.

victor62 by Joining in
  • 388 Views
  • 7 replies
  • 0 kudos

Lack of Communication regarding switchover

Had an email saying migration to digital home phone was cancelled until further notice 25th jan 2024, original date was 11th march 2024, not had an email since saying it was happening, fast forward to today 30th march and while on the phone it sudden...

nuttyslack by On our wavelength
  • 238 Views
  • 1 replies
  • 0 kudos

Resolved! Landline Dead

My landline stopped working over a week ago for no apparent reason. It is saying 'please check phone connection'. I am connected through the connection box on the wall that NTL installed. I have checked all cables with no success and your Web checks ...

Resolved! Landline Call Charges

Can anyone tell me where to easily access a list of landline call charges?I have an anytime chatter package and wish to call an 01624 prefix.  The information I've seen suggests that this is included in the package, but I have also read that the Isle...

Resolved! Some phone numbers not recognised

Bit of an odd one here.  I have tried to telephone out on my land line various times to numbers, Local Council, NHS numbers etc, but I get the message to say "this number is not recognised, check and try again"Try again but still no joy, I call on my...

Johnmor by Tuning in
  • 601 Views
  • 4 replies
  • 0 kudos