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Help with your Virgin Phone line
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Home Phone not showing active on my account

Yesterday my home phone service went live yesterday. I have already received the adapter to plug into my Hub 3. However when i sign into my account. It only states the existing broadband service is active. When will my account be updated to reflect I...

Mooo by Joining in
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Resolved! Landline not working

Our landline hasn’t worked for the last few weeks. We’ve tried following the advice on the virgin website but to no avail. Can I make a technician appointment please ? Thanks 

Resolved! Land line not working

Hi, Hi, I am not able to dial out or receive incoming calls on my landline and have no dialling tone. Virgin online system check gives a green tick. If I ring number from a mobile it sounds as if its ringing on mobile but the house phone does not rin...

Resolved! Help needed with porting number in

I have a recent me install VM broadband and phone, all working fine. Now I'm actually moving in to the flat where this VM is, I need to port my old phone no from plusnet to my VM service. What's the best way to achieve this? I understand it can take ...

Jps007 by Joining in
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Landline isn't working

I'm in Poole, Dorset, postcode starting BH16 5.  My landline (plugged into a traditional standalone phone socket, not a Virgin hub) isn't working, and hasn't been since yesterday morning, 26th May 2024.  It isn't a fault with my handset, it's a Virgi...

Pat85 by Tuning in
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Home phone not working

I switched from Vodafone to Virgin 2 weeks ago. Broadband is working but home phone has engaged tone when dialling and goes straight to voice mail when called. I have contacted Virgin daily to try resolving.  Did all the usual things rebooting etc. L...

Caller ID Not Working for International Numbers

Dear Virgin Forum Team,I switched to Virgin Media towards the end of last year and previously we were with Sky.Since moving over, we have had ongoing issues with our landline that the engineers or customer service have been unable to resolve. Since m...

Obaidiio by Joining in
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Liverpool 13

No phone, TV or Broadband. Reported inAnyone else? 

paul59 by On our wavelength
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