Yesterday my home phone service went live yesterday. I have already received the adapter to plug into my Hub 3. However when i sign into my account. It only states the existing broadband service is active. When will my account be updated to reflect I...
Our landline hasn’t worked for the last few weeks. We’ve tried following the advice on the virgin website but to no avail. Can I make a technician appointment please ? Thanks
Hi,I agreed a new contract to add my BT landline to Virgin last week. I emphasised that the change was only acceptable if we kept our existing number.I already have a Virgin hub for broadband.A connector for my landline phone has arrived in the pos...
Hi, Hi, I am not able to dial out or receive incoming calls on my landline and have no dialling tone. Virgin online system check gives a green tick. If I ring number from a mobile it sounds as if its ringing on mobile but the house phone does not rin...
I have a recent me install VM broadband and phone, all working fine. Now I'm actually moving in to the flat where this VM is, I need to port my old phone no from plusnet to my VM service. What's the best way to achieve this? I understand it can take ...
I'm in Poole, Dorset, postcode starting BH16 5. My landline (plugged into a traditional standalone phone socket, not a Virgin hub) isn't working, and hasn't been since yesterday morning, 26th May 2024. It isn't a fault with my handset, it's a Virgi...
I switched from Vodafone to Virgin 2 weeks ago. Broadband is working but home phone has engaged tone when dialling and goes straight to voice mail when called. I have contacted Virgin daily to try resolving. Did all the usual things rebooting etc. L...
Hi I have had no dial tone for about a week. I ordered a replacement landline which arrived today and the new phone doesn't get a dial tone either. Thanks for any help.
Dear Virgin Forum Team,I switched to Virgin Media towards the end of last year and previously we were with Sky.Since moving over, we have had ongoing issues with our landline that the engineers or customer service have been unable to resolve. Since m...
No phone, TV or Broadband. Reported inAnyone else?
