Hey, we were due to switchover however the Hub we have is placed upstairs but the older "phone" line box is downstairs where the phones plugged into ATM, as we need the base phone downstairs is there anyway the router can be moved downstairs as we al...
Hi Virgin Media, Had a question regarding our landline, recently have had virgin media installed and everything is working perfect now when we got the broadband and the landline package we also got a new landline number. Now we currently have a landl...
So I switched from sky to virgin in November, they've fitted an EBUL the newest one, anyone got more info on how it works? I get as plugged in it's a landline until failure then it works of the SIM. So in a failure and using the EBUL calling out woul...
Hi VirginYou've sent me various mails about the switch-over to fibre-optic connection for my landline - and the switch date was 08/01/24, but I haven't received the necessary adapter.Could you please clarify when I should expect to receive it, since ...
I am getting really annoyed at getting charged for calls when I have no home phone and there is no dial time and has not been for 5 years. I only keep the landline because it’s cheaper. It is NEVER used yet I am getting billed every month for calls t...
I HAVE BEEN A DISABLED CUSTOMER FOR OVER 24 YEARS, AND HAVE THE CALL WAITING FEATURE , UNFORTUNATELY THE RECORDED VOICE THAT A PERSON DIALLING INTO MY PHONE USED TO RECEIVE A RECORDED MESSAGE IF I WAS ON ANOTHER CALL STATING 'THE PERSON YOU ARE CALLI...
Since virgin switched our landline to 'over internet' (plugged into router we can barely hear the person calling us. Tried rebooting router, no change. Anybody any ideas?
Both our landline and broadband are down in our area, not sure how many are effected but my brother on the same street is also down too. We phoned up Virgin to be told it will be fixed in a week?!?! Is there anyone we can speak to about this as a wee...
My landline has stopped working, have I been switched to CV21, if so how do I find out? I haven't received a letter or adaptor to my knowledge.
First of all can someone please tell me why its so difficult to talk to anyone or report an issue on VM? I seem to be going round and round in circles navigating the help pages. I`ve started this reporting process so many times I`ve almost given up b...
