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Resolved! Landline not working

I see that someone else had the same problem a week ago. Cant dial in or out - says check the line cord which I have done and all is connected correctly. I need the landline as the mobile signal is not good and have husband with medical needs. Can an...

maryn by Joining in
  • 477 Views
  • 5 replies
  • 0 kudos

Adapter has not arrrived

So the switchover from landline to hub happened whilst on holiday.  I've had no landline since as I've not got an adapter.Log in to Virgin, follow the help file and I'm told to ring 150 (very funny) to order an adapter.  I ring from my mobile, try to...

David117 by Joining in
  • 155 Views
  • 2 replies
  • 0 kudos

Landline no service

Hurrah managed to talk to a Virgin technician who actually told me that storm damage has caused this problem in my area Would have been great if recorded message service had given more information on what had caused problem in first place

VHW by Joining in
  • 130 Views
  • 1 replies
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Land line no service

After being with Virgin for many years now feel rather let down by the loss of my land line connection I’ve signed up for texts to keep me updated as to when it’s likely to resume (the latest went from 9.00am tomorrow to now 4.00 pm) I’m a widow in m...

VHW by Joining in
  • 130 Views
  • 1 replies
  • 0 kudos

Landline no service

Have had no landline connection since Sunday 10 December Have phoned 03454541111 and received messages saying engineers working on this problem but still not fixed  I live in HD3 area of Huddersfield and wondering what is the problem     

VHW by Joining in
  • 130 Views
  • 1 replies
  • 0 kudos

Resolved! Virgin call about switchover or scam?

Are VirginMedia calling account holders about the fibre switchover? We’ve had a phone call - I suspect it’s a scam but they said they’d call back ‘when the account holder is available’. Thanks

JudeGr by Joining in
  • 1043 Views
  • 21 replies
  • 0 kudos

fibrephone switch

HelloMy fibrephone switch over was the 1st of Dec. Installed the adaptor, plugged in the phone as directed on the paperwork but I've got nothing. No dial tone. Reset the router but its still the same. When this happened, the red phone symbol appeared...

Deano74 by Joining in
  • 280 Views
  • 5 replies
  • 0 kudos

Landline - Not ringing going straight to voicemail

Haven't received a phone call since switching to router. It seems that all calls have been going straight to voicemail without ringing. Can make calls without any problem. If I make a call it is then possible to receive calls for a short time before ...

trevorg2 by Joining in
  • 307 Views
  • 4 replies
  • 0 kudos

DIGITAL PHONE SWITCH OVER NOW MAILBOX FULL

We were recently switched over to digital landline phone by virgin and provided with the adapter (from analogue to digital).   Everything seemed quite simple until a friend said they were leaving messages and we weren't answering them?   So we starte...