CRACKLING PHONE LINE after new Virgin installation

[BabsiLee]

Hi, I have the same problem. Engineer has been out and reset everything and tested it all but when I called a friend nearby who also has Virgin the line was still crackling. 

[Sabrina_B]

Hi @BabsiLee 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you have been having with your phone. Have you tried calling a mobile number or another person to confirm the crackling?

Let us know. 

Sabrina

[BabsiLee]

I have called other neighbours who are not with Virgin. There is some crackling. 

[Sabrina_B]

Ok thank you for that, is it possible to try with another handset, or to check the cabling of your phone on the main phone, if you give it a wiggle to see if the crackling stays or goes or gets worse.

Sabrina

[BabsiLee]

The crackling affects person I’m calling not me. Now, since the reset by the technician I sometimes hear a click or two before person at the other end says they can’t hear me or it’s crackling. 

[John_GS]

Morning @BabsiLee 

We appreciate it may not be affecting you but if it's affecting everyone you call, are you able to try another handset just to rule that out?

Best wishes.

[BabsiLee]

I have now tested the power booster sent out to me. It has made no difference to the quality of the signal.

[Ashleigh_C]

Have you been able to try another phone on the line at all @BabsiLee?

[BabsiLee]

I have only one phone but with 3 handsets. I have also heard that the digital roll out in this area has been suspended for the time being. 

[Ashleigh_C]

Thank you @BabsiLee can I just confirm is this happening across all the handsets?