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Resolved! Digital landline service

Digital phone service switchover now installed with adaptor in the back of the hub.Use landline regular and I understand it works as long as you have an internet connection, which obviously I have. Engineer visited to ensure all was ok.My internet is...

Fibre Phone Adapter - no switchover date

My landline phone connection failed several weeks ago. When I eventually got through to VM customer support I was advised that I'd receive an adapter to connect via router. This arrived and I waited a few days but then connected it and phone. It does...

Resolved! Phone line not working

Hi just received the converter plug for the phone switch over for my hub3. No other information about the date this is happening. Plugged converter into back of the hub3 then phone into it and no dial tone. Rebooted hub and still phone not working. C...

Big_D by • Joining in
  • 572 Views
  • 6 replies
  • 0 kudos

Resolved! Home phone fibre switchover - no letter received

I've had an email telling me that my home phone will be switched to fibre on August 14th. It is linked to an alarm system. I have contacted the alarm company and booked a technician to upgrade it to be compatible with the new phone.The email told me ...

Rich59 by • On our wavelength
  • 562 Views
  • 5 replies
  • 0 kudos

Resolved! LANDLINE SWITCHOVER,

My phone was reluctantly on my part switched to fibre this morning (26.07.23) the adapter was fitted, but my telephone which is 10 years old will not audibly ring, I can call out, if I call my landline from my mobile it rings but you cannot hear it r...

Resolved! Home phone not ringing

After being made aware of the switchover info, plugged in adaptor to modem and phone into adaptor. Finally worked a day later than the letter said and everything seemed good but soon realised that the phone wasn't ringing. Tested it from mobiles and ...

Oleh by • On our wavelength
  • 1121 Views
  • 10 replies
  • 0 kudos

Switched to fibre phone lost broadband

As the topic says.  I had an engineer switch me over today (Tuesday) with an adapter now connected to port 1 on the back of the modem, and to the phone (now moved to the opposite side of the room as it was previously and now needs to be by the modem)...

TELEPHONY DISABLED

As advised by the virgin media team i have connected my landline via the adaptor supplied to my router but it will not work (message on phone is check phone line). on further investigation i have found the the router has telephony disabled and no way...

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