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No incoming calls

susiemusic
Joining in

on ‎07-07-2023 10:29

I have changed my service from Vodafone to Virgin and asked to keep my old landline number. This has not happened. I specifically do NOT want a new landline number, I requested to keep my old one when I placed my order. It has now been two weeks since my Virgin service started. Please can somebody help? 

Thanks

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3 REPLIES 3

Jodi_S
Forum Team
Forum Team

on ‎07-07-2023 10:59

Hi susiemusic,

We do apologise that you have still not received your original number from Vodafone. I would like to take a look at what is causing the delay for you.

I will pop you over a private message to take some details, please click on the purple envelope to accept the chat.

Kind regards Jodi. 

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Ernie_C
Very Insightful Person
Very Insightful Person
In response to Jodi_S

on ‎07-07-2023 12:50

Had you already cancelled with Vodafone? The number to be ported must still be active with the previous supplier for the port to go through.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Jodi_S
Forum Team
Forum Team

on ‎07-07-2023 14:02

Thanks for the private message susiemusic,

If you have any issues tomorrow with your number port, please pop back here and we will happily assist you further.

All the best, Jodi. 

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