My 92-year-old father-in-law has been without a landline for at least 3 days. We know this because his daughter is abroad and has been trying to contact him, without success.
I used my mobile to contact Virgin Media at 4pm today and spent a fruitless 25 minutes. Whilst I did speak to a very pleasant and polite lady, she was unable to help me due to technical faults at their end. She suggested I telephone back two hours later, which I did. I then spent a further 30 minutes on hold, listening to random music.
So, I have now resorted to this forum, in the hope that someone from Virgin Media will intervene.
The thing is, not only is my father-in-law frail, elderly and lives alone, but his landline is also connected to the emergency panic alarm which, at 2am this morning he had cause to press. But we now know that it went unanswered due to the fault on the landline. So, this is now becoming a very precarious situation.
- The lady I initially spoke with at Virgin Media confirmed that there are no faults in the area.
- We have tested the handsets and they are not faulty.
- He is unable to make or receive calls.
- There is no dial tone, or any tone whatsoever.
- He does not have any other Virgin Media services such as Internet or TV. Only the landline.
- It is plugged into a phone socket attached to the wall (he does not have a hub).
Please can someone from Virgin Media assist.
