how do I get an itemised landline phone bill going back to last October?

[allang13]

how do I get an itemised landline phone bill going back to last October?

[Kain_W]

Hi there allang13,

Thanks for your post and welcome to the community.

I’m sorry but unfortunately we can only provide full itemisation of your future bills, do you have a court order requesting historical call itemisation lists?

Regards,

[allang13]

No, but it is for an impending court case

[Kain_W]

Thanks for the response, 

Once there has been a court order give our team a contact and we'll direct you to the team that can provide this.

Thanks,

[allang13]

That's too late, I want to prepare a case to sue a company

[Kain_W]

I can appreciate the frustration caused however for this these will need to be obtained from us by your solicitor.
Your solicitor or legal representative will have a single point of contact (SPOC) process to follow for matters such as this.

Regards, 

[goslow · Accepted solution]

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@allang13 wrote:

That's too late, I want to prepare a case to sue a company

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Depending on what exactly you need, you can try a DSAR and see what that gives you

https://www.virginmedia.com/help/dsar

but there are some exclusions

Call Records
Outgoing calls from the service provided number for 12 months (Calls made from your number over a 12 month period) - This does not include any non-chargeable calls i.e. calls to 0800, 112, 999 and 911

[allang13]

Thanks for the info